Communication
Communicate total cost of ownership activities and outcomes with key stakeholders.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Communication at each level of maturity.
- 1Initial
- Practice
- Communicate TCO concepts on a best endeavour basis.
- Outcome
- Some understanding of TCO concepts is emerging.
- 2Basic
- Practice
- Communicate on TCO (in a top-down fashion) to IT stakeholders.
- Outcome
- TCO is communicated in some parts of the IT function, improving general awareness.
- Metric
- % of IT employees who are knowledgeable of TCO results.
- 3Intermediate
- Practice
- Ensure communication of TCO (both in a top-down and bi-directional way) to both IT and some other business unit stakeholders.
- Outcome
- TCO is communicated throughout the IT function and some other business units stimulating greater engagement in the process.
- Metric
- % of IT employees who are knowledgeable of TCO results.
- 4Advanced
- Practice
- Ensure there is a well-functioning two-way communication on TCO between IT and the rest of the business.
- Outcome
- TCO is consistently communicated both within the IT function and with the rest of the business encouraging wider adoption.
- Metric
- The % of other business managers who get regular feedback from IT on TCO assessments.
- 5Optimized
- Practice
- Ensure both IT and the rest of the business ecosystem continually optimize their two-way communication in relation to TCO in terms of precision, understandability and relevance.
- Outcome
- There is consistent communication to/from IT across the business ecosystem, establishing systematic engagement with TCO.
- Metric
- The % of managers who get feedback on TCO assessments.