IVI Framework Viewer

Communication

C1

Communicate total cost of ownership activities and outcomes with key stakeholders.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Communication at each level of maturity.

1Initial
  • Practice
    Communicate TCO concepts on a best endeavour basis.
    Outcome
    Some understanding of TCO concepts is emerging.
2Basic
  • Practice
    Communicate on TCO (in a top-down fashion) to IT stakeholders.
    Outcome
    TCO is communicated in some parts of the IT function, improving general awareness.
    Metric
    % of IT employees who are knowledgeable of TCO results.
3Intermediate
  • Practice
    Ensure communication of TCO (both in a top-down and bi-directional way) to both IT and some other business unit stakeholders.
    Outcome
    TCO is communicated throughout the IT function and some other business units stimulating greater engagement in the process.
    Metric
    % of IT employees who are knowledgeable of TCO results.
4Advanced
  • Practice
    Ensure there is a well-functioning two-way communication on TCO between IT and the rest of the business.
    Outcome
    TCO is consistently communicated both within the IT function and with the rest of the business encouraging wider adoption.
    Metric
    The % of other business managers who get regular feedback from IT on TCO assessments.
5Optimized
  • Practice
    Ensure both IT and the rest of the business ecosystem continually optimize their two-way communication in relation to TCO in terms of precision, understandability and relevance.
    Outcome
    There is consistent communication to/from IT across the business ecosystem, establishing systematic engagement with TCO.
    Metric
    The % of managers who get feedback on TCO assessments.