IVI Framework Viewer

Representative POMs are described for Supply Analysis and Management at each level of maturity.

1Initial

• Practice

  For expediency, use simple business volume change percentages as a guide to the current and forecast IT supply profile (i.e. IT services that are available to the business).

  Outcome

  There is partial visibility to stakeholders of current or projected future supply profile.

  Metric

  Tracking of current supply profile.

• Practice

  Update the supply profile when data is available.

  Outcome

  Consumers of IT services are partially of an available supply profile and do not avail of optimized service.

  Metric

  Tracking of current consumption profile.

2Basic

• Practice

  Communicate significant events that affect the supply profile e.g. reorganization, investment in new information technology, etc. (typically infrequently).

  Outcome

  Periodic spikes in supply optimization activities cope with communicated business spikes e.g. following major announcements/initiatives from the business.

  Metric

  % of IT services supply changes reviewed and incorporated into revised plans per annum.

• Practice

  Influence the supply profile based on major business events or initiatives e.g. a merger or takeover.

  Outcome

  The supply of IT services is changed by the introduction of specific measures, in response to major business initiatives.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

• Practice

  Develop and document standard processes for IT and business updates that impact the management supply profiles.

  Outcome

  The supply of IT services is changed by the introduction of specific measures, in response to major business initiatives.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

3Intermediate

• Practice

  Consistently utilize standardized processes together with information on current and future supply capabilities for IT services.

  Outcome

  Supply profile patterns and options are well understood, facilitating rapid response to variations in the supply profile e.g. increasing supply.

  Metric

  % of IT service supply changes that are reviewed and incorporated into revised plans per annum.

• Practices

  • Make use of a standardized process, involving IT and some business units, that operates to simulate the effect(s) of varying the supply profile. (The process is comprehensive, documented, and understood.
  • Incentivization schemes exist to encourage changes in behaviour e.g. the adoption of new IT services.)

  Outcomes

  • The organization institutes IT service changes and proactively encourages the adoption of new/changed services.
  • Unused or non-strategic services are assessed and may be retired.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

4Advanced

• Practice

  Collate information from multiple sources on current and future supply capabilities.

  Outcome

  A coherent supply picture is available (this may be by IT department/function) and it is used for supply discussion within IT and across the organization.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

• Practice

  Monitor industry technology adoption trends and innovate accordingly.

  Outcome

  A coherent supply picture is available (this may be by IT department/function) and it is used for supply discussion within IT and across the organization.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

• Practice

  Model supply capacity and profile to proactively identify optimum solutions to meet current and future business goals.

  Outcome

  The supply profile/service catalogue is well maintained and best practice usage guidance is well understood and adopted across the organization.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

• Practice

  Continually refine and optimize the processed to manage the current and future supply profile.

  Outcome

  A continually optimized supply profile and IT service catalogue is in use.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

5Optimized

• Practice

  Continually refine and optimize the information gathering and review process for current and future supply options with all key stakeholders.

  Outcomes

  • Information collection is regularly reviewed and optimized to ensure organizational agility.
  • The process is managed efficiently and is regularly benchmarked against industry best practice and business needs.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.

• Practice

  Effectively manage and regularly benchmark processes against industry best practice and business needs.

  Outcome

  A continually optimized supply profile and IT service catalogue is in use.

  Metric

  % of IT service supply changes reviewed and incorporated into revised plans per annum.