Equilibrium Management
Aims to balance supply with demand to minimize shortages or surpluses in IT service provision.
Capability Building Blocks
- C1Gap Management
- Ensure IT services meet business needs by addressing projected gaps between the supply of IT services and likely business demand. This might include measures such as capacity expansion, changes in charging structures, product or service substitutions, training programmes for end users, and the association of incentives and penalties with particular usage patterns.
- C2Service Portfolio Management
- Manage the IT services portfolio to include setting deployment schedules for new services, making changes to existing services, and removing redundant services.