IVI Framework Viewer

Representative POMs are described for Objectives and Scoping at each level of maturity.

1Initial

• Practice

  Best endeavours of available personnel.

2Basic

• Practice

  Specify sourcing objectives for significant suppliers to large projects.

  Outcome

  Expectations can be managed for large projects and significant suppliers.

  Metric

  % of projects all of whose suppliers meet expectations during the term of the contract.

• Practice

  Specify supplier evaluation criteria for a number of IT products and services.

  Outcome

  There is an objective evaluation of services to be sourced.

  Metric

  # of criteria considered when selecting services to be sourced

3Intermediate

• Practice

  Specify and document what the organization's expectations are for each supplier.

  Outcome

  Expectations from stakeholders are clear.

  Metric

  % of projects all of whose suppliers meet expectations during the term of the contract.

• Practice

  Use a comprehensive methodology (with criteria such as cost, end-user interaction, complexity, strategic importance, etc.) for evaluating sourcing potential of certain services or processes.

  Outcome

  Suppliers can be sourced and selected based on a comprehensive set of objective criteria.

  Metric

  % of services being selected based on an evaluation scheme# of criteria being considered

4Advanced

• Practice

  Agree objectives and clarify expectations with all stakeholders across the organization and document requirements/objectives via high & low level design documents, functional specifications, etc.

  Outcome

  Stakeholders have appropriate expectations of a sourcing deal.

  Metric

  % of projects suppliers that do not meet expectations

• Practice

  Consistently apply an organization­wide methodology for evaluating the sourcing potential of IT suppliers against weighted selection criteria directly linked to key requirements/objectives.

  Outcome

  The selection of suppliers and services to be sourced follows a consistent approach.

  Metric

  % of services being selected following an evaluation scheme# of criteria being considered

5Optimized

• Practice

  Continually check objectives and expectations, with input from relevant business ecosystem/partners, against sourcing outcomes, to evaluate their effectiveness.

  Outcome

  There is a transparent picture of the extent to which outcomes have been achieved.

  Metric

  % of sourcing objectives that are met that support business objectives

• Practice

  Continually review the established evaluation scheme for evaluating sourcing potential and adjust criteria as appropriate to respond to emerging understanding, needs and trends.

  Outcome

  The decision on selecting suppliers and services to be sourced is based on the most current information and most important criteria.

  Metric

  % of actions completed arising from reviews of the evaluation scheme