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Supplier Operations Management

Capability Building Blocks

D1Performance Management and Contract Compliance
Manage the obligations and responsibilities of both parties (as specified in the contract) to avoid or address incidents of non-compliance. Manage key performance indicators (KPIs) to inform decision-making in relation to supplier management.
D2Continuity of Supply
Manage risks associated with continuity of supply from external sources, including oversight of the wider supply chain/ecosystem.
D3Supplier Innovation Management
Work with suppliers to identify opportunities for co-innovation (for example, adapting processes and products/services, or co-investing in research and development).