Communication
Plan, execute, and control project information flows within the project team and between the project team and other project stakeholders.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Communication at each level of maturity.
- 2Basic
- Practice
- Develop a set of standard reports that will keep most stakeholders informed of the project's status.
- Outcome
- The use of standard reports simplifies report preparation and use.
- Metric
- Stakeholder satisfaction surveys.
- Practice
- Analyse the project to identify any issues that might upset particular stakeholders — these could include particular personnel or environmental, financial, or health and safety matters.
- Outcome
- An understanding of the project's sensitivities helps tailor reporting and communications so that they are appropriate and effective.
- Metric
- Number of sensitivities identified in project.
- 3Intermediate
- Practice
- Leverage project planning tools and their automated communications and reporting features as a way of establishing regular contacts with stakeholders and to listen to their advice and concerns.
- Outcome
- Communications are supported on multiple channels and stakeholders can easily provide feedback and advice while keeping themselves informed.
- Metric
- Percentage of routine reports and communications supported by tools.
- Practices
- Apply filters to sensitive information and communicate such information under non-disclosure agreements.
- Extend communications management to issue reports and other supportive roles.
- Outcome
- Communications are appropriate and sensitive to stakeholders' needs.
- Metric
- Percentage of communications and reports with sensitivity filters.
- 4Advanced
- Practice
- Tailor communications for stakeholder group preferences and configure automatic tools to communicate these.
- Outcome
- Communications are tailored appropriately and are supported by tools and automation.
- Metric
- Percentage of tailored communications supported by tools and automation.
- Practices
- All project sensitive data is identified and classified in accordance with data security classifications.
- Access controls and security features comply with the organization's security standards.
- Outcome
- Data security is managed in accordance with the organization's guidelines and practices.
- Metric
- Number of security issues.
- 5Optimized
- Practice
- Develop and maintain a programme of continuous improvement for the management of project communications.
- Outcome
- Project communications follow best-known practices.
- Metric
- The number of innovations in project management communications.
- Practice
- Develop and maintain a programme of continuous improvement for the management of project communications around sensitive matters.
- Outcome
- Sensitivity and security of project data follows best-known practices.
- Metric
- The number of innovations in project management communications.