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Representative POMs are described for Quality Management at each level of maturity.

2Basic

• Practice

  Establish quality approaches that provide basic communication and description of standards that apply to workmanship and artefacts — quality approaches can include gap analysis, lean approaches, 6-sigma, Malcolm Baldridge, Total Quality Management (TQM), and so forth.

  Outcome

  Minimum quality standards are adhered to.

  Metrics

  • Number and percentage of projects with quality management techniques adopted.
  • Number and percentage of projects found to have issues of poor quality.

• Practice

  Provide training on continuous improvement and the need for retrospective reviews of previous projects to learn from one's prior successes and failures.

  Outcome

  An approach that facilitates learning is established.

  Metrics

  • Number and percentage of project staff and stakeholders with quality awareness training.
  • Number and percentage of project staff with training on quality management approaches.

3Intermediate

• Practices

  • Use a variety of quality management approaches.
  • These should address quality management of workmanship standards, project artefacts, communications, security, risk management, and so forth.

  Outcome

  All aspects of project management quality management are addressed with an appropriate approach (usually in line with the organization's approach to management).

  Metrics

  • Number and percentage of projects with quality management techniques adopted.
  • Number and percentage of projects found to have issues of poor quality.

• Practices

  • Train staff on the quality management approaches and emphasize the data logging needs to ensure a useful PMIS is built up over time.
  • Train staff on the need to have high quality data in the PMIS given that inferences from its analysis will form the basis of learning and future approaches to project management.

  Outcome

  The level of knowledge and competence of project staff in relation to quality management approaches is enhanced leading to a reduction in issues pertaining to quality in most projects.

  Metrics

  • Number and percentage of projects where quality training has been delivered.
  • Number and percentage of project staff where quality training has been received.

4Advanced

• Practices

  • Adopt comprehensive quality management approaches in projects which focus on ‘designing in’ rather than ‘inspecting in’ quality.
  • Use dynamic and adjustable approaches that increase or decrease the number of quality checks based on complexity and/or the regulatory constraints imposed on the project.

  Outcomes

  • A comprehensive approach to project quality management is adopted for projects.
  • Poor quality in early artefacts such as the project charter will force additional checks in future project stages to raise the project's quality.

  Metric

  Number and percentage of projects with quality management techniques adopted by life-cycle phase.

• Practice

  Make comprehensive training in advanced quality control methods available for project staff.

  Outcome

  Project staff have a comprehensive knowledge and competence in advanced quality standards and quality management approaches resulting in very few quality issues arising in all projects.

  Metric

  Number and percentage of projects with quality issues by project life-cycle phase.

5Optimized

• Practice

  Develop and maintain a programme of continuous improvement in the area of project management quality that leverages research, professional association recommendations, and best-known industry practice.

  Outcome

  Project quality management is excellent and follows industry best practice.

  Metric

  The number of innovations in project quality management.

• Practice

  Provide project staff and project stakeholders access to ongoing educational opportunities to doctoral level, to academic and industry literature, to membership of professional associations, and to attendance at events.

  Outcome

  Staff are educated and highly motivated to sustain competitive advantage in project management.

  Metric

  The number of innovations in project quality management.