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Representative POMs are described for Change Management at each level of maturity.

2Basic

• Practice

  Identify projects where change needs to be managed explicitly.

  Outcome

  Change identification is occurring much earlier and is factored into project planning.

  Metric

  The number of projects where change management was identified as needing explicit management.

3Intermediate

• Practice

  Categorize the types of change and selection processes to determine appropriate change management approaches.

  Outcome

  The identification, planning, implementation, managing, and sustaining of project change is effective, with substantial adoption in most projects and full adoption in some projects.

  Metrics

  • Metrics are difficult at the project level.
  • However, at a programme or portfolio level: The number of projects where relapse training was needed.

4Advanced

• Practice

  Manage projects where different change types can be managed simultaneously.

  Outcomes

  • Projects use specific or hybrid change management approaches.
  • Stakeholder pull or resistance to change affects the choice of change management approach.
  • The project context (e.g. part of a corporate programme or single department initiative) and its governance model influence the choice of which change management approach to use.

  Metric

  The number of projects using mixed or hybrid change approaches.

5Optimized

• Practice

  Continuously improve the change management approach based on ecosystem stakeholder feedback, emerging research ideas, and PMIS data analysis.

  Outcome

  The change management approach identification and selection is excellent.

  Metric

  The number of innovations in change management approach selection and customization to those approaches.