IVI Framework Viewer

Representative POMs are described for Implement at each level of maturity.

2Basic

• Practice

  Define, agree, and document a basic approach on how changes to the major components of the IT infrastructure are implemented.

  Outcome

  There is a general improvement and consistency in how changes are implemented, which results in less disruption to the major components of the IT infrastructure.

  Metric

  % of the major components of IT infrastructure with a documented implementation approach.

3Intermediate

• Practice

  Put in place a standardized approach for most changes to the IT infrastructure.

  Outcome

  Changes to the IT infrastructure are planned, become more predictable, and result in less downtime and fewer disruptions to the business.

  Metric

  % downtime due to planned IT infrastructure changes.

4Advanced

• Practice

  Develop a process so that all IT infrastructure changes cause the minimum downtime and disruption to the business.

  Outcome

  Virtually all IT infrastructure changes occur seamlessly, typically using an automated system of continuous delivery.

  Metric

  % downtime due to IT infrastructure changes.

5Optimized

• Practice

  Continuously investigate and take advantage of new technologies and processes that improve the levels of optimization and automation of changes to the IT infrastructure.

  Outcome

  IT infrastructure changes are systematically planned and delivered without any disruption across the whole organization.

  Metric

  % decrease in the level of effort required to implement IT infrastructure changes.