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Representative POMs are described for Improve at each level of maturity.

2Basic

• Practices

  • Use a team of knowledgeable infrastructure personnel to identify opportunities for the improvement of the IT infrastructure.
  • Organize regular reviews to share insights and promote best practices.

  Outcome

  Basic improvements to the IT infrastructure are beginning to be coordinated by an emerging leadership group.

  Metric

  # of improvements to the IT infrastructure.

3Intermediate

• Practice

  Use a common set of approaches, methods, standards, and technologies to routinely monitor and improve the IT infrastructure.

  Outcome

  A culture of quality improvement starts to become embedded across the IT infrastructure organization.

  Metric

  # of IT infrastructure process improvement changes implemented.

4Advanced

• Practice

  Use automation and orchestration to continuously improve the IT infrastructure.

  Outcome

  The IT infrastructure meets or exceeds the operational, tactical, and strategic objectives of the business.

  Metric

  % improvement in the availability of the IT infrastructure due to process improvement.

5Optimized

• Practice

  Use experimentation to exploit all new and improved approaches to tackling the continuous improvement of the IT infrastructure.

  Outcome

  The IT infrastructure is both self-healing and self-optimizing.

  Metric

  % of costs saved due to self-healing and self-optimizing.