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Representative POMs are described for Business Plan Objectives at each level of maturity.

1Initial

• Practice

  Initiate IT business plan quality reviews even on an informal basis.

  Outcome

  Quality reviews may ensure that IT objectives are documented but these may not be fully agreed or accurately reflect priorities.

  Metric

  No metrics at this level.

2Basic

• Practice

  Undertake quality checks (e.g. check that the prescribed format was used and that all elements are completed) for key aspects of the IT Business Plan, or for key IT projects in the plan.

  Outcome

  Plan quality will be adequate for areas focused on but may be inconsistent for other areas.

  Metric

  # of substantial revisions arising during the quality control process.

3Intermediate

• Practice

  Establish a defined quality checklist.

  Outcome

  A consistent approach to determining quality is established.

  Metrics

  • # of unique inspection points in plan quality checklist.
  • Plan quality scores and trends (versus checklist).

4Advanced

• Practice

  Describe quality expectations in the preface to the plan.

  Outcome

  The plan is measured against outlined expectations to gauge quality standards.

  Metrics

  • # of unique inspection points in plan quality checklist.
  • Plan quality scores and trends (versus checklist).
  • Plan quality scores and trends (versus expectations).

5Optimized

• Practice

  Review and improve the plan format structure and quality expectations on a regular basis.

  Outcome

  Lessons learned from prior iterations of the planning process are used to improve the process over time.

  Metrics

  • # of unique inspection points in plan quality checklist.
  • Plan quality scores and trends (versus checklist).
  • Plan quality scores and trends (versus expectations).
  • # and % of projects where process reviews were performed.
  • # and % of projects where process changes were introduced.