Planned Resource Utilization
Forecast resources required to achieve the objectives set out in the IT business plan, including finance, equipment, facilities, energy, people, telecommunications, services, and so on.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Planned Resource Utilization at each level of maturity.
- 1Initial
- Practice
- Use last years actuals to forecast this years resource requirements.
- Outcome
- Outline resource plans exist but these may not correctly reflect demand caused by new requirements, or may cause over-allocation of resources.
- Metric
- No metrics at this level.
- 2Basic
- Practice
- Plan resources for the major objectives.
- Outcome
- Increased likelihood that major objectives will be delivered.
- Metric
- # and % of objectives for which resource planning is performed and trends.
- 3Intermediate
- Practice
- Plan for all IT resource peaks and troughs.
- Outcome
- There is improved resource utilization for all objectives.
- Metric
- Plan quality scores and trends (versus checklist).
- 4Advanced
- Practice
- Perform resource levelling to smooth resource peaks and troughs.
- Outcome
- Resolution of resource conflicts are managed during the planning stage.
- Metric
- Plan quality scores and trends (versus checklist).
- 5Optimized
- Practice
- Factor any external resources that will be required into the resource plan and co-ordinate internal and external resource management systems.
- Outcome
- Internal and external resources are optimized as a unified stream.
- Metric
- # and % of stakeholders included in resource plan and trends.