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Planned Resource Utilization

C2

Forecast resources required to achieve the objectives set out in the IT business plan, including finance, equipment, facilities, energy, people, telecommunications, services, and so on.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Planned Resource Utilization at each level of maturity.

1Initial
  • Practice
    Use last years actuals to forecast this years resource requirements.
    Outcome
    Outline resource plans exist but these may not correctly reflect demand caused by new requirements, or may cause over-allocation of resources.
    Metric
    No metrics at this level.
2Basic
  • Practice
    Plan resources for the major objectives.
    Outcome
    Increased likelihood that major objectives will be delivered.
    Metric
    # and % of objectives for which resource planning is performed and trends.
3Intermediate
  • Practice
    Plan for all IT resource peaks and troughs.
    Outcome
    There is improved resource utilization for all objectives.
    Metric
    Plan quality scores and trends (versus checklist).
4Advanced
  • Practice
    Perform resource levelling to smooth resource peaks and troughs.
    Outcome
    Resolution of resource conflicts are managed during the planning stage.
    Metric
    Plan quality scores and trends (versus checklist).
5Optimized
  • Practice
    Factor any external resources that will be required into the resource plan and co-ordinate internal and external resource management systems.
    Outcome
    Internal and external resources are optimized as a unified stream.
    Metric
    # and % of stakeholders included in resource plan and trends.