Foundation
Defines how to establish business process management strategy, and stimulate development of enabling standards, methods, models, technologies, training, and communication approaches.
Capability Building Blocks
- A1Strategy and Leadership
- Establish strategies and plans to lead the development of process management activities.
- A2Support Organization and Personnel
- Establish the structure, competences, roles, responsibilities, and resource levels to support process improvement activities.
- A3Standards and Methods
- Establish a set of standards and methods for managing processes. These could include modelling standards, process notations, definitions of terminology to be used, improvement methods, process governance structures, and measures for determining value and the effectiveness of implementation.
- A4Technologies
- Identify and implement technologies for documenting, organizing, and evaluating process improvements.
- A5Stakeholder Management
- Generate understanding, motivation, and commitment to process management. This may include communication about process management approaches, success stories, lessons learned, potential value opportunities, and value realized.