IVI Framework Viewer

Production of Capacity Plans

B2

Compile capacity plans to inform decision-making.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Production of Capacity Plans at each level of maturity.

1Initial
  • Practice
    Produce IT capacity plans if and when they are requested.
    Outcome
    Basic IT capacity plans are produced as required.
    Metric
    Frequency of IT capacity plan production.
  • Practice
    Include actual IT capacity headroom of monitored resources.
    Outcome
    Transparency regarding actual IT capacity headroom of reported resources.
    Metric
    % of resources covered by IT capacity plan.
  • Practice
    Use a manual process to produce IT capacity plans.
    Outcome
    IT capacity plans are available.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan
2Basic
  • Practice
    Produce regular IT capacity plans which include resource forecasts.
    Outcome
    There is transparency regarding the actual and future, IT capacity headroom of reported resources.
    Metrics
    • Frequency of IT capacity plan production.
    • % of resources covered by IT capacity plan.
  • Practice
    Operate a repeatable, manual process to produce regular IT capacity plans.
    Outcome
    Regular IT capacity plans are provided.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan.
3Intermediate
  • Practice
    Update IT capacity plans and forecasts for all resources regularly
    Outcome
    Up-to-date IT capacity plans are in place for all resources.
    Metrics
    • Frequency of IT capacity plan updates.
    • % of resources covered by IT capacity plan.
  • Practice
    Report on agreed IT capacity scenarios.
    Outcome
    Fast reactions are possible when IT capacity assumptions change unexpectedly.
    Metric
    # of IT capacity scenario forecasts reported.
  • Practice
    Operate a repeatable, semi-automated process to produce regular IT capacity plans.
    Outcome
    The IT capacity process is more efficient and easily repeatable.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan
4Advanced
  • Practice
    Aggregate IT capacity plans results into one consolidated plan if multiple models are used.
    Outcome
    Comprehensive overview of the overall IT capacity situation.
    Metric
    % of model resources captured in one consolidated IT capacity plan.
  • Practice
    Produce a version of the IT capacity plan for technical/IT audiences and a different version for business audiences using business-centric language.
    Outcome
    IT capacity plan reporting is tailored to meet the needs of all key audiences.
    Metrics
    • Frequency of IT capacity plan production for IT audiences.
    • Frequency of IT capacity plan production for business audiences.
  • Practice
    Include and report on new IT capacity business-driven scenarios, as requested by the business.
    Outcome
    Fast reactions possible when IT capacity plan assumptions change unexpectedly.
    Metric
    # of IT capacity scenario forecasts reported.
  • Practice
    Operate a consistently repeatable and highly automated process to produce regular IT capacity plans for all resources.
    Outcome
    An efficient process is in place to produce regular IT capacity plans for all resources.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan.
5Optimized
  • Practice
    Review and optimize IT capacity plan production, including frequency, content, and format, on a regular basis (at least annually) and take feedback from across IT and the rest of the business.
    Outcomes
    • Up-to-date, well aligned IT capacity plans are in place covering all resources.
    • Reporting is optimized for all key audiences.
    Metric
    # of IT capacity plan reviews per year.
  • Practice
    Review and refine the IT capacity plan production process regularly and optimize it for efficiency.
    Outcome
    The IT capacity planning process has been optimized for efficiency.
    Metrics
    • Cost to produce an IT capacity plan.
    • Time to produce an IT capacity plan.
    • Frequency of refresh of the IT capacity plan.