Production of Capacity Plans
Compile capacity plans to inform decision-making.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Production of Capacity Plans at each level of maturity.
- 1Initial
- Practice
- Produce IT capacity plans if and when they are requested.
- Outcome
- Basic IT capacity plans are produced as required.
- Metric
- Frequency of IT capacity plan production.
- Practice
- Include actual IT capacity headroom of monitored resources.
- Outcome
- Transparency regarding actual IT capacity headroom of reported resources.
- Metric
- % of resources covered by IT capacity plan.
- Practice
- Use a manual process to produce IT capacity plans.
- Outcome
- IT capacity plans are available.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan
- 2Basic
- Practice
- Produce regular IT capacity plans which include resource forecasts.
- Outcome
- There is transparency regarding the actual and future, IT capacity headroom of reported resources.
- Metrics
- Frequency of IT capacity plan production.
- % of resources covered by IT capacity plan.
- Practice
- Operate a repeatable, manual process to produce regular IT capacity plans.
- Outcome
- Regular IT capacity plans are provided.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan.
- 3Intermediate
- Practice
- Update IT capacity plans and forecasts for all resources regularly
- Outcome
- Up-to-date IT capacity plans are in place for all resources.
- Metrics
- Frequency of IT capacity plan updates.
- % of resources covered by IT capacity plan.
- Practice
- Report on agreed IT capacity scenarios.
- Outcome
- Fast reactions are possible when IT capacity assumptions change unexpectedly.
- Metric
- # of IT capacity scenario forecasts reported.
- Practice
- Operate a repeatable, semi-automated process to produce regular IT capacity plans.
- Outcome
- The IT capacity process is more efficient and easily repeatable.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan
- 4Advanced
- Practice
- Aggregate IT capacity plans results into one consolidated plan if multiple models are used.
- Outcome
- Comprehensive overview of the overall IT capacity situation.
- Metric
- % of model resources captured in one consolidated IT capacity plan.
- Practice
- Produce a version of the IT capacity plan for technical/IT audiences and a different version for business audiences using business-centric language.
- Outcome
- IT capacity plan reporting is tailored to meet the needs of all key audiences.
- Metrics
- Frequency of IT capacity plan production for IT audiences.
- Frequency of IT capacity plan production for business audiences.
- Practice
- Include and report on new IT capacity business-driven scenarios, as requested by the business.
- Outcome
- Fast reactions possible when IT capacity plan assumptions change unexpectedly.
- Metric
- # of IT capacity scenario forecasts reported.
- Practice
- Operate a consistently repeatable and highly automated process to produce regular IT capacity plans for all resources.
- Outcome
- An efficient process is in place to produce regular IT capacity plans for all resources.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan.
- 5Optimized
- Practice
- Review and optimize IT capacity plan production, including frequency, content, and format, on a regular basis (at least annually) and take feedback from across IT and the rest of the business.
- Outcomes
- Up-to-date, well aligned IT capacity plans are in place covering all resources.
- Reporting is optimized for all key audiences.
- Metric
- # of IT capacity plan reviews per year.
- Practice
- Review and refine the IT capacity plan production process regularly and optimize it for efficiency.
- Outcome
- The IT capacity planning process has been optimized for efficiency.
- Metrics
- Cost to produce an IT capacity plan.
- Time to produce an IT capacity plan.
- Frequency of refresh of the IT capacity plan.