Communication
Act as the boundary spanner between the business functions and the technologists at the senior management level. Advocate on behalf of the IT function in dealings with senior business management. Ensure effective communication networks exist between the technologists and the business users. Promote receptivity to change in support of the IT strategy.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Communication at each level of maturity.
- 3Intermediate
- Practice
- Periodically address the executive board formally on business issues which may have technology associations.
- Outcome
- The perception of IT as having a purely technology focus begins to erode.
- Metrics
- # of times IT leadership is requested to present to the executive board.
- Quality of IT and business relationships at lower levels of the organization (i.e. as measured via standard qualitative measurement tools).
- 4Advanced
- Practice
- Engage actively in senior management business projects that have a strictly business focus.
- Outcome
- The perception of IT as having a purely technology focus has virtually disappeared.
- Metrics
- # of senior management business projects in which IT leadership is engaged.
- Quality of IT and business relationships at lower levels of the organization (i.e. as measured via standard qualitative measurement tools).
- 5Optimized
- Practice
- Publish papers and speak at conferences on the use of communications to support the IT strategy.
- Outcome
- This results in an increase in the reputation of the organization's IT leadership and its IT function within the industry.
- Metrics
- # of citations of published output.
- # of references to public engagements in the industry press.