IT Culture Building
Use a multiplicity of culture adaptation levers (e.g. artefacts, IT leadership style, education, positive/negative reinforcement, structural change) to manipulate attitudes, behaviours, and unconscious assumptions so that they conform to the desired cultural model.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for IT Culture Building at each level of maturity.
- 3Intermediate
- Practice
- Review the rewards and incentives model and ensure that it is designed to deliver the desired cultural model.
- Outcome
- This positively impacts the achievement of medium to long term change to values, attitudes, and behaviours.
- Metric
- Degree to which the desired values, attitudes, and behaviours are evident (i.e. as measured via standard qualitative measurement tools).
- 4Advanced
- Practice
- Identify any key individuals whose disposition is at odds with the desired culture and remediate such situations.
- Outcome
- This effects potentially serious and high-risk organizational change which, if successful, will ensure that the behaviours of key individuals are aligned with the desired organizational culture.
- Metric
- Degree of fit between the actual and desired culture (i.e. as measured via standard qualitative measurement tools).
- 5Optimized
- Practice
- Study culture in peer organizations, including competitors, and note and understand cultural similarities and differences.
- Outcome
- This provides information on the process of culture adaptation that may be required.
- Metric
- Degree of fit between the actual and desired culture at all levels (i.e. as measured via standard qualitative measurement tools).