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Representative POMs are described for Formal IT Structures at each level of maturity.

3Intermediate

• Practice

  Experiment with extending the degree of autonomy accorded to senior and middle IT management; observe the outcomes and, based on the results, modify levels of autonomy where necessary.

  Outcome

  The delegation of decision-making authority results in faster and more agile responses.

  Metric

  Trend in # of requests for directives that escalate to the IT leadership level.

4Advanced

• Practice

  Work with those charged with organizational design to design, test, and refine novel structures and organizational forms that enhance collaboration.

  Outcome

  This results in better collaboration between IT and the business.

  Metric

  # of IT projects that are led or co-led by business staff.

5Optimized

• Practice

  Establish a unit within IT charged with operating principally within the external environment, working with suppliers on designing 'next generation' systems, sponsoring and promoting projects within research institutes, and feeding insights back into the IT and business planning processes.

  Outcome

  This helps the planners to anticipate technology trends and to future proof the business from an IT perspective.

  Metric

  # of key technologies that are 'missed' by the IT planning process.