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The Capability Assessment Management (CAM) capability is the ability of the organization to conduct current state evaluations and plan improvements for its portfolio of IT capabilities. Current state evaluations involve gathering and documenting data about the specific IT capabilities in the organization. The results then inform the planning and execution of improvement actions to deal with any deficiencies. The Capability Assessment Management (CAM) capability covers:

• Selecting an overarching capability framework and mapping other frameworks used in the organization to it.
• Managing continuous improvement of the organization’s IT capabilities.
• Securing appropriate senior management sponsorship for IT capability improvement.
• Promoting organizational buy-in and incentivizing participation in capability improvement evaluation and planning.
• Planning, preparing, and conducting capability evaluations.
• Setting IT capability targets and defining development roadmaps for key IT capabilities.

The Enterprise Architecture Management (EAM) capability is the ability to envision, plan, design, lead, manage, and control organizations, systems, and/or processes in current, transitionary, and future states, and the relationships between them. Architecture conceptualizations may be layered to represent specific types of relationships — for example, those between applications, business services, internal IT services, security, networking, data storage, and so on.

The Information Security Management (ISM) capability is the ability to manage approaches, policies, and controls that safeguard the integrity, confidentiality, accountability, usability, and availability of information.

The Knowledge Management (KM) capability is the ability to identify, capture, classify, analyse, share, and exploit knowledge to improve organizational performance.

The People Asset Management (PAM) capability is the ability to meet the organization's requirements for an effective IT workforce.

The Personal Data Protection (PDP) capability is the ability to develop and deploy policies, systems, and controls for processing personal and sensitive personal data relating to living persons in all digital, automated, and manual forms. It ensures that the organization safeguards the right to privacy of individuals whose information it holds, and that the organization uses personal data strictly for specified purposes agreed with the data subjects.

The Programme Management (PGM) capability is the ability to assemble and assign resources to identify, select, approve, oversee, and deliver value from programme co-ordinated components (i.e. subprogrammes and projects). Managing the programme will prioritize, monitor, track, analyse, and report on programmes and programme components. It will also leverage component synergies.

The Project Management (PM) capability is the ability to assign resources to initiate, plan, execute, monitor, control, and close projects that deliver project objectives within agreed variances of cost, timeliness, quality, and scope of works. Projects are temporary (PMI, 2017b) and may deliver temporary or semi-permanent infrastructure, new capabilities, unique or new products or services, learning and awareness that a business can leverage.

The Relationship Management (REM) capability is the ability to analyse, plan, maintain, and enhance relationships between the IT function and the rest of the business.

The Research, Development and Engineering (RDE) capability is the ability to investigate, acquire, develop, and evaluate technologies, solutions, and usage models that are new to the organization and might offer value. The Research, Development and Engineering (RDE) capability covers:

• Ensuring that research into new technologies is managed appropriately, so that risk to the organization is minimized, while opportunities are maximized.
• Linking research into new technology to potential usage models that can benefit business units.
• Coordinating a research pipeline of promising new technology projects, through a series of phased investment decisions, as understanding of feasibility and relevance is enhanced.
• Managing the research portfolio to better align with business goals.
• Instilling an organizational culture that promotes research and innovation.
• Measuring the value contributed by technology research activities.

The Service Provisioning (SRP) capability is the ability to manage IT services to satisfy business requirements. This includes ongoing activities relating to operations, maintenance, and continuous service improvement, and also transitional activities relating to the introduction of services, their deployment, and their eventual decommissioning.

The Solutions Delivery (SD) capability is the ability to design, develop, validate, and deploy IT solutions that effectively address the organization's business requirements and opportunities.

The Technical Infrastructure Management (TIM) capability is the ability to manage an organization's IT infrastructure across its complete life cycle of:

• Transitional activities including building, deploying, and decommissioning.
• Operational activities including day-to-day operations, maintenance, and continuous improvement.

The User Experience Design (UED) capability is the ability to proactively consider the needs of users at all stages in the life cycle of IT services and solutions.

The User Training Management (UTM) capability is the ability to provide training that will improve user proficiency in the use of business applications and other IT-supported services.