Metrics Reporting
Develop a suite of metrics to enable reporting on a range of budget performance criteria (for example, over/under expenditure and expenditure run-rates), and the relationships between them.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Metrics Reporting at each level of maturity.
- 2Basic
- Practices
- Establish and report on a basic set of IT budget performance metrics (e.g. time, cost, quality) compared to targets for a limited number of budget categories.
- Make reference to IT risk.
- Outcome
- The metrics reporting allows management to review project budgets and detect issues. Linkage is established between performance metrics and IT targets, and key risks are considered.
- Metrics
- % of projects with budget metrics reported.
- % of budget categories with IT risk reported.
- 3Intermediate
- Practices
- Report a standardized set of IT budget performance metrics (e.g. cost per unit, earned value) compared against targets for most budget categories.
- Make reference to both IT risk and value.
- Outcome
- The standard set of metrics can be compared across most budget categories, thereby facilitating deeper analysis. There is improved confidence in IT's ability to manage budgets amongst stakeholders.
- Metrics
- % of projects with budget metrics reported.
- % of budget categories with IT risk reported.
- 4Advanced
- Practices
- Report a comprehensive suite of IT budget performance metrics for all budget categories and link them to performance targets both for individuals and for the IT function.
- Make reference to both business risk and value.
- Outcome
- The full set of metrics can be compared across all budget categories. A clearly defined set of KPIs can be linked to both individual and IT function performance targets.
- Metrics
- % of projects with budget metrics reported.
- % of budget categories with business risk reported.
- 5Optimized
- Practices
- Ensure budget performance metrics systematically feed senior management dashboards and link the dashboard metrics to performance targets for the business ecosystem.
- Detail the value and risk associated with IT budget performance analysis metrics to enable senior management to make informed decisions.
- Outcome
- A full set of controlling metrics exists that is linked to business ecosystem IT targets and documented in management dashboards with multiple views. Value and risk influence the view.
- Metric
- % of projects with budget metrics reported.