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Metrics Reporting

B1

Develop a suite of metrics to enable reporting on a range of budget performance criteria (for example, over/under expenditure and expenditure run-rates), and the relationships between them.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Metrics Reporting at each level of maturity.

2Basic
  • Practices
    • Establish and report on a basic set of IT budget performance metrics (e.g. time, cost, quality) compared to targets for a limited number of budget categories.
    • Make reference to IT risk.
    Outcome
    The metrics reporting allows management to review project budgets and detect issues. Linkage is established between performance metrics and IT targets, and key risks are considered.
    Metrics
    • % of projects with budget metrics reported.
    • % of budget categories with IT risk reported.
3Intermediate
  • Practices
    • Report a standardized set of IT budget performance metrics (e.g. cost per unit, earned value) compared against targets for most budget categories.
    • Make reference to both IT risk and value.
    Outcome
    The standard set of metrics can be compared across most budget categories, thereby facilitating deeper analysis. There is improved confidence in IT's ability to manage budgets amongst stakeholders.
    Metrics
    • % of projects with budget metrics reported.
    • % of budget categories with IT risk reported.
4Advanced
  • Practices
    • Report a comprehensive suite of IT budget performance metrics for all budget categories and link them to performance targets both for individuals and for the IT function.
    • Make reference to both business risk and value.
    Outcome
    The full set of metrics can be compared across all budget categories. A clearly defined set of KPIs can be linked to both individual and IT function performance targets.
    Metrics
    • % of projects with budget metrics reported.
    • % of budget categories with business risk reported.
5Optimized
  • Practices
    • Ensure budget performance metrics systematically feed senior management dashboards and link the dashboard metrics to performance targets for the business ecosystem.
    • Detail the value and risk associated with IT budget performance analysis metrics to enable senior management to make informed decisions.
    Outcome
    A full set of controlling metrics exists that is linked to business ecosystem IT targets and documented in management dashboards with multiple views. Value and risk influence the view.
    Metric
    % of projects with budget metrics reported.