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Representative POMs are described for Communication at each level of maturity.

2Basic

• Practice

  Establish communication guidelines and communicate funding decisions via the IT budget.

  Outcome

  Some leaders from the rest of the business see the strategic value of increased IT investment.

  Metric

  % of stakeholders informed of funding decisions.

3Intermediate

• Practice

  Communicate funding decisions plus underlying rationales to key stakeholders in the IT function and some other business units, using published communication guidelines.

  Outcome

  There is increased clarity around the mechanisms for funding decisions, and increased awareness of funding decisions and outcomes, and the rationales governing those decisions.

  Metric

  % of stakeholders informed of funding decisions.

4Advanced

• Practices

  • Communicate funding decisions plus underlying rationales to all stakeholders across the organization.
  • Actively engage IT and other business leaders in making funding decisions.

  Outcomes

  • Funding decisions and rationales are made transparent to all stakeholders.
  • Communication allows for organization-wide reporting of IT's funding processes, allocations, and performance.

  Metric

  % of stakeholders informed of funding decisions.

5Optimized

• Practice

  Ensure that communication guidelines and practices are continually refined, transparent, and consistently applied.

  Outcome

  IT funding decisions are widely accepted because the underlying rationales are clearly communicated and transparent to key stakeholders.

  Metric

  % of stakeholders informed of funding decisions.