IVI Framework Viewer

Decision-Making Transparency

B1

Manage data on usage volumes and associated costs to provide visibility to inform decision-making across business units.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Decision-Making Transparency at each level of maturity.

2Basic
  • Practices
    • Document the explanation of IT accounting logic for some projects.
    • Provide high-level details of usage and cost projections for a limited number of key IT services to support decision-making.
    Outcome
    Documentation and explanation of accounting logic, and usage and cost projections are available for selected services to inform some key decisions.
    Metrics
    • % of IT using the AA model for projects.
    • % of key decisions informed by the AA model.
3Intermediate
  • Practice
    Clearly document the AA model for essential IT services and provide detailed usage data and unit costs to support decision-making at the business unit level.
    Outcomes
    • The AA model is defined for all essential IT services.
    • IT services have fixed prices per unit of consumption and all related IT costs can be understood by the user community and can be used to support cost reduction at the business unit level.
    Metrics
    • % of IT using the AA model for projects.
    • % of key decisions informed by the AA model.
    • % of IT services with fixed prices/unit.
4Advanced
  • Practice
    Clearly document the AA model for all IT services and provide comprehensive details of usage trends and unit costs to support decision-making at the business unit level.
    Outcome
    The fully documented AA model ensures all costs are visibly linked to IT consumption, and can be used to support decision-making on investment prioritization at the business unit level.
    Metrics
    • % of IT using the AA model for projects.
    • % of key decisions informed by the AA model.
    • % of IT services with fixed prices/unit.
5Optimized
  • Practices
    • Ensure that the AA model and service descriptions are updated as required for the full scope of IT services and shared with the rest of the business.
    • Continually review the transparency of usage and cost data in light of previous decision-making outcomes.
    Outcome
    The degree of transparency of usage and cost data supports optimized decision-making.
    Metrics
    • % of IT using the AA model for projects.
    • % of key decisions informed by the AA model.
    • % of IT services with fixed prices/unit.