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Representative POMs are described for Governance and Communication at each level of maturity.

2Basic

• Practice

  Establish an informal governance forum with participants mostly from the IT and Finance functions.

  Outcome

  IT and Finance consult on AA governance.

  Metric

  % IT membership of the Finance governance body.

• Practice

  Commence simple gathering and communicating of IT cost elements to a limited number of key business unit stakeholders.

  Outcomes

  • There is basic usage of the AA model.
  • Basic IT cost gathering and reporting helps to visualize the overall IT costs (e.g. they may be aggregated into 4-8 categories, some of which can be clearly allocated to some business units).

  Metric

  Frequency of reporting of IT cost allocations.

3Intermediate

• Practice

  Establish a fully operational central governance forum with participation from the IT function, Finance, and other business unit stakeholders.

  Outcomes

  • The clear role and participation of IT and Finance in governance of AA is observed.
  • There is mutual understanding of any issues arising.

  Metric

  % IT membership of the Finance governance body.

• Practice

  Ensure regular, planned communication with stakeholders regarding cost allocation.

  Outcome

  A better understanding is promoted across the organization of the IT costs pertaining to particular business units.

  Metric

  Frequency of reporting of IT cost allocations.

4Advanced

• Practice

  Encourage business unit liaison roles and sub-committees to promote shared responsibility for controlling IT costs.

  Outcome

  Business unit owners can be held accountable for the costs of the IT services that they use.

  Metric

  % of business unit owners held accountable for IT service costs.

• Practice

  Ensure two-way communication between the IT function and the entire organization to promote the idea of shared responsibility for controlling IT costs.

  Outcome

  By making the accounting of IT costs visible to business units, end users are encouraged to adapt their resource usage as appropriate.

  Metric

  Frequency of reporting of IT cost allocations.

5Optimized

• Practice

  Regularly review governance practices relating to cost allocation and recovery for improvement opportunities based on feedback.

  Outcome

  A continual improvement cycle, realized by the governing body, ensures that current AA best and emerging practices are in place.

  Metric

  Frequency of governance practices' review and update.

• Practice

  Regularly review communications relating to cost allocation and recovery for improvement opportunities based on feedback.

  Outcome

  Communications relating to cost allocation and recovery are optimized.

  Metrics

  • Frequency of reporting of IT cost allocations.
  • Frequency of communications' review and update.