Business Plan Communication
Communicate the IT business plan and its implications to stakeholders.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Business Plan Communication at each level of maturity.
- 1Initial
- Practice
- Initiate discussion on IT goals and objectives among managers even on an informal basis.
- Outcome
- There is increased engagement in these discussions albeit on an informal and on an ad hoc basis.
- Metric
- No metrics at this level.
- 2Basic
- Practice
- Schedule meeting(s) to communicate the plan.
- Outcome
- There is improved understanding and engagement surrounding the plan.
- Metric
- # of IT Business Planning information meetings (on the approved plan) organized.
- 3Intermediate
- Practice
- Ensure formal communication of the plan in an interactive environment in order to garner confirmation of understanding.
- Outcome
- Improvements may be made to the IT business plan based on feedback from communication efforts.
- Metrics
- % of business personnel invited to attend approved plan information meetings.
- # of plan feedback items captured as part of communications.
- 4Advanced
- Practice
- Use multiple communication channels to ensure maximum reach and understanding.
- Outcome
- Increased reach of IT business plan and increased likelihood and variety of plan feedback and subsequent refinement.
- Metrics
- # of different formal communication channels used for plan communication.
- # of plan feedback items captured as part of communications.
- # of reporting levels up and down that the plan is communicated to.
- 5Optimized
- Practice
- Communicate the plan to relevant external stakeholders.
- Outcome
- There is enhanced understanding and engagement amongst internal and external stakeholders.
- Metric
- # of relevant external partners included in business plan communications.