Business Plan Objectives
Define IT objectives, including those relating to ongoing operational needs, new initiatives, and opportunities that the business wishes to pursue.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Business Plan Objectives at each level of maturity.
- 1Initial
- Practice
- Initiate IT business plan quality reviews even on an informal basis.
- Outcome
- Quality reviews may ensure that IT objectives are documented but these may not be fully agreed or accurately reflect priorities.
- Metric
- No metrics at this level.
- 2Basic
- Practice
- Undertake quality checks (e.g. check that the prescribed format was used and that all elements are completed) for key aspects of the IT Business Plan, or for key IT projects in the plan.
- Outcome
- Plan quality will be adequate for areas focused on but may be inconsistent for other areas.
- Metric
- # of substantial revisions arising during the quality control process.
- 3Intermediate
- Practice
- Establish a defined quality checklist.
- Outcome
- A consistent approach to determining quality is established.
- Metrics
- # of unique inspection points in plan quality checklist.
- Plan quality scores and trends (versus checklist).
- 4Advanced
- Practice
- Describe quality expectations in the preface to the plan.
- Outcome
- The plan is measured against outlined expectations to gauge quality standards.
- Metrics
- # of unique inspection points in plan quality checklist.
- Plan quality scores and trends (versus checklist).
- Plan quality scores and trends (versus expectations).
- 5Optimized
- Practice
- Review and improve the plan format structure and quality expectations on a regular basis.
- Outcome
- Lessons learned from prior iterations of the planning process are used to improve the process over time.
- Metrics
- # of unique inspection points in plan quality checklist.
- Plan quality scores and trends (versus checklist).
- Plan quality scores and trends (versus expectations).
- # and % of projects where process reviews were performed.
- # and % of projects where process changes were introduced.