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Representative POMs are described for Success Criteria at each level of maturity.

1Initial

• Practice

  Seek feedback, even though informal, on the success of the previous years plan and use this to derive success criteria for this years plan.

  Outcome

  An improved focus on those areas of the plan which are most likely to cause problems.

  Metric

  # of success criteria identified.

2Basic

• Practice

  Establish success criteria for technical aspects of the IT business plan.

  Outcome

  Post-implementation reviews may be more objective for technical aspects of the IT business plan.

  Metric

  # of 'Lessons learned' in post-implementation reviews.

3Intermediate

• Practice

  Review, update and apply last years success criteria to this years plan for IT in a comprehensive way and for other business units in a selective way.

  Outcome

  The consistency of post-implementation reviews is improved.

  Metric

  # of 'Lessons learned' in post-implementation reviews.

4Advanced

• Practice

  Construct Business Value Dials for major programs/projects.

  Outcome

  Consciousness of the link between IT and business value contribution is heightened.

  Metrics

  • # of business value dials defined.
  • # and % of projects for which value dials are cited.

5Optimized

• Practice

  Develop criteria that track the internal and external impact of the plan.

  Outcome

  There are better and more streamlined collaborative processes with external partners.

  Metric

  # of external companies whose participation in plan implementation is tracked.