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Scope of Implementation

B1

Establish the breadth of processes to be managed. This is guided by the organizational context—for example, by the structure, strategies, priorities, and culture of the organization.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Scope of Implementation at each level of maturity.

1Initial
  • Practice
    Identify and define high-risk processes.
    Outcome
    Understanding of roles and responsibilities is increased and audit findings are reduced.
    Metric
    Number of compliance incidents per time period.
2Basic
  • Practice
    Identify and manage both the high-risk and some key operational processes.
    Outcome
    The organization's most important processes receive increased attention.
    Metrics
    • List of high-risk and key operational processes that are identified and managed.
    • Total cost of incidents.
3Intermediate
  • Practices
    • Identify and manage all high-priority risk, compliance, and operational processes.
    • Some management processes also identified are managed.
    Outcome
    Severe and major incidents are reduced.
    Metrics
    • Total reportable incident rate.
    • Costs of incidents by type.
  • Practice
    Identify and periodically review for improvement, the key process interfaces with customers and suppliers.
    Outcome
    Disconnects and other problems with customers and suppliers are reduced.
    Metrics
    • Customer satisfaction levels.
    • Supplier survey ratings on ease of business conduct.
4Advanced
  • Practice
    Manage all processes organization-wide.
    Outcome
    Process-oriented thinking is part of the organization's culture.
    Metric
    Customer, supplier, partner, management, and workforce satisfaction ratings and feedback on the value of the organization's process management efforts.
  • Practice
    Specify and formally manage the process interfaces with customers and suppliers.
    Outcome
    Disruptions and inconveniences involving customers and suppliers reduce toward zero.
    Metric
    Number and type of incidents associated with customer and supplier interfaces.
5Optimized
  • Practice
    Manage all processes, at a level of intensity that is proportional to their importance to the organization.
    Outcome
    Process priorities are understood by the entire workforce.
    Metric
    Percentage of processes managed at each defined intensity level.
  • Practice
    Manage all processes that extend across the business ecosystem i.e. those that extend into supplier, customer, partner, and regulatory organizations.
    Outcome
    Rigorous attention to operational and strategic interfaces with customers, suppliers, partners, and regulators is recognized as a competitive advantage.
    Metric
    Number of agreements with customers, suppliers, partners, and regulatory organizations for integrated management of processes.