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Process Improvement

B4

Identify and use available methodologies for evaluating, redesigning, and improving how the organization works towards its desired outcomes.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Process Improvement at each level of maturity.

1Initial
  • Practice
    Encourage individuals to use techniques they have learned, to drive process improvements in their organizational areas.
    Outcome
    Effective techniques are identified.
    Metric
    No metrics.
  • Practice
    Start to encourage improvement efforts, by building the responsibility for process improvements into key roles.
    Outcome
    Productivity and quality sometimes improve as a result of improvement efforts.
    Metric
    Number of personnel with process improvement responsibilities.
2Basic
  • Practice
    Establish a process improvement practice (e.g. Lean Six Sigma).
    Outcome
    Effectiveness in the application of a process improvement methodology gradually increases. Frequent tactical improvements in organizational performance are delivered.
    Metric
    Aggregated value of process improvement projects.
3Intermediate
  • Practice
    Make sure that an appropriate number of process improvement projects are continually underway.
    Outcome
    Significant value (relative to the organization's total costs) is being generated by process improvement projects.
    Metric
    Value created from process improvement projects as a percentage of organizational costs (or revenues).
  • Practice
    Have process owners, business analysts and process performers, identify process improvement projects to become part of the improvement portfolio.
    Outcome
    Sources with different perspectives contribute to process improvement efforts.
    Metric
    Value of projects delivered and assigned to the instigating source.
4Advanced
  • Practice
    Prioritize and sequence process improvement projects in a managed portfolio, designed to deliver optimal financial and strategic value.
    Outcome
    The organization's process improvement portfolio is considered a major contributor to cost management.
    Metric
    Year-on-year improvements in ROI's from the process improvement portfolio.
  • Practice
    Identify and deploy process automation solutions as part of all process improvement projects.
    Outcome
    Automation delivers high efficiency and reliability on high-volume, high-impact, and high-risk processes.
    Metric
    Number of process improvement projects incorporating automation solutions.
  • Practice
    Have the workforce continually engaged in the identification and design of improvement opportunities that fit with the strategies and guidelines of the organization.
    Outcome
    The organization becomes extremely effective at generating value through process improvement.
    Metric
    Percentage of employees involved in process improvement efforts during a given time period.
5Optimized
  • Practice
    Have management endorse a regularly updated portfolio of prioritized, optimally sequenced process improvement and process innovation projects that influence the evolution of the business model.
    Outcome
    The organization's process improvement portfolio is continually optimized and delivers strategic value.
    Metric
    Number of process improvements or innovations that raise the organization to best-in-class performance for a given function.
  • Practice
    Involve all employees in process improvement and implementation activities.
    Outcome
    The organization is recognized as having a culture in which process excellence is a core value.
    Metric
    Percent of employees time spent on process improvement activities.
  • Practice
    Identify process innovations through innovation workshops that are intended to change the competitive advantage of the business ecosystem.
    Outcome
    BPM capability is utilized to identify and deliver new marketplace value.
    Metric
    List of process innovations that contribute to new market value or market share growth.