Technology Impact Assessment
Comprehend the impact that changes in emerging technologies could have on business demand for IT services.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Technology Impact Assessment at each level of maturity.
- 1Initial
- Practice
- Rely on staff awareness to conduct evaluations of existing/emerging technologies.
- Outcome
- There are limited opportunities to evaluate existing or emerging information technology in a strategic way.
- Metric
- No metric expected.
- Practice
- Identify relevant business value in existing/emerging information technology.
- Outcome
- Opportunity to unlock value in existing information technology or explore emerging technology is not realized.
- Metric
- % of reused instances of existing IT assets.
- 2Basic
- Practice
- Develop a methodology to evaluate emerging and maturing technologies on a scheduled basis.
- Outcomes
- Product evaluations are conducted by the IT service provider.
- Results are communicated openly to some business units explaining how they would meet business requirements.
- Metric
- % of outstanding information technology evaluation reports.
- Practice
- Initiate the evaluation of emerging and maturing technologies based on individual requests from some business units, and to satisfy business drivers.
- Outcomes
- Product evaluations are conducted and systems requirements, fit/gap analyses etc., are produced.
- New technologies' benefits and alignment to business requirements are communicated.
- Metrics
- % of systems requirements documented.
- % of functional specifications documented, etc.
- % of product evaluations reported to senior management.
- 3Intermediate
- Practices
- Evaluate existing and emerging technologies as a proactive undertaking.
- Identify the best information technologies and suitable avenues to exploit such new technology.
- Outcomes
- A detailed understanding of current and future information technology trends is developed.
- The organization is abreast of developments in areas of strategic interest.
- Metric
- % of realized product/information technology evaluations.
- Practice
- Document fit/gap analyses between existing tools and technologies, and features/functions of maturing and emerging technologies.
- Outcome
- Justification for capital investment is created; added value can be identified and presented as the reason for investment.
- Metric
- % of IT services with completed cost-benefit analyses ROI.
- 4Advanced
- Practice
- Align investment in the evaluation of emerging and maturing technologies with the organizational goals.
- Outcome
- Business cases for investment follow the overall organizational strategic goals.
- Metric
- % of information technology investment evaluations that document alignment with organizational goals.
- Practice
- Integrate costs for information technology evaluation into strategic spend initiatives.
- Outcome
- The cost of information technology evaluation can be identified and factored into overall investment plans.
- Metric
- % of strategic initiatives with documented information technology cost breakdown.
- 5Optimized
- Practice
- Review strategies for investments in emerging and existing technologies on a regular basis.
- Outcome
- Up-to-date strategies and approaches for the investment in emerging and existing technologies are evident.
- Metric
- % of satisfied business customers rating on IT agility (per annum).
- Practice
- Pilot existing and new technologies together with business ecosystem-wide business units.
- Outcome
- Dynamic and optimized innovation strategies are in use.
- Metric
- Effectiveness of policy on innovation and investment in new technologies.
- Practice
- Document and detail an innovation strategy.
- Outcome
- Dynamic and optimized innovation strategies are in use.
- Metric
- Effectiveness of policy on innovation and investment in new technologies.