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Technology Impact Assessment

A2

Comprehend the impact that changes in emerging technologies could have on business demand for IT services.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Technology Impact Assessment at each level of maturity.

1Initial
  • Practice
    Rely on staff awareness to conduct evaluations of existing/emerging technologies.
    Outcome
    There are limited opportunities to evaluate existing or emerging information technology in a strategic way.
    Metric
    No metric expected.
  • Practice
    Identify relevant business value in existing/emerging information technology.
    Outcome
    Opportunity to unlock value in existing information technology or explore emerging technology is not realized.
    Metric
    % of reused instances of existing IT assets.
2Basic
  • Practice
    Develop a methodology to evaluate emerging and maturing technologies on a scheduled basis.
    Outcomes
    • Product evaluations are conducted by the IT service provider.
    • Results are communicated openly to some business units explaining how they would meet business requirements.
    Metric
    % of outstanding information technology evaluation reports.
  • Practice
    Initiate the evaluation of emerging and maturing technologies based on individual requests from some business units, and to satisfy business drivers.
    Outcomes
    • Product evaluations are conducted and systems requirements, fit/gap analyses etc., are produced.
    • New technologies' benefits and alignment to business requirements are communicated.
    Metrics
    • % of systems requirements documented.
    • % of functional specifications documented, etc.
    • % of product evaluations reported to senior management.
3Intermediate
  • Practices
    • Evaluate existing and emerging technologies as a proactive undertaking.
    • Identify the best information technologies and suitable avenues to exploit such new technology.
    Outcomes
    • A detailed understanding of current and future information technology trends is developed.
    • The organization is abreast of developments in areas of strategic interest.
    Metric
    % of realized product/information technology evaluations.
  • Practice
    Document fit/gap analyses between existing tools and technologies, and features/functions of maturing and emerging technologies.
    Outcome
    Justification for capital investment is created; added value can be identified and presented as the reason for investment.
    Metric
    % of IT services with completed cost-benefit analyses ROI.
4Advanced
  • Practice
    Align investment in the evaluation of emerging and maturing technologies with the organizational goals.
    Outcome
    Business cases for investment follow the overall organizational strategic goals.
    Metric
    % of information technology investment evaluations that document alignment with organizational goals.
  • Practice
    Integrate costs for information technology evaluation into strategic spend initiatives.
    Outcome
    The cost of information technology evaluation can be identified and factored into overall investment plans.
    Metric
    % of strategic initiatives with documented information technology cost breakdown.
5Optimized
  • Practice
    Review strategies for investments in emerging and existing technologies on a regular basis.
    Outcome
    Up-to-date strategies and approaches for the investment in emerging and existing technologies are evident.
    Metric
    % of satisfied business customers rating on IT agility (per annum).
  • Practice
    Pilot existing and new technologies together with business ecosystem-wide business units.
    Outcome
    Dynamic and optimized innovation strategies are in use.
    Metric
    Effectiveness of policy on innovation and investment in new technologies.
  • Practice
    Document and detail an innovation strategy.
    Outcome
    Dynamic and optimized innovation strategies are in use.
    Metric
    Effectiveness of policy on innovation and investment in new technologies.