Supply Analysis and Management
Gather and analyse information on the supply capacity of IT services to arrive at optimum supply solutions.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Supply Analysis and Management at each level of maturity.
- 1Initial
- Practice
- For expediency, use simple business volume change percentages as a guide to the current and forecast IT supply profile (i.e. IT services that are available to the business).
- Outcome
- There is partial visibility to stakeholders of current or projected future supply profile.
- Metric
- Tracking of current supply profile.
- Practice
- Update the supply profile when data is available.
- Outcome
- Consumers of IT services are partially of an available supply profile and do not avail of optimized service.
- Metric
- Tracking of current consumption profile.
- 2Basic
- Practice
- Communicate significant events that affect the supply profile e.g. reorganization, investment in new information technology, etc. (typically infrequently).
- Outcome
- Periodic spikes in supply optimization activities cope with communicated business spikes e.g. following major announcements/initiatives from the business.
- Metric
- % of IT services supply changes reviewed and incorporated into revised plans per annum.
- Practice
- Influence the supply profile based on major business events or initiatives e.g. a merger or takeover.
- Outcome
- The supply of IT services is changed by the introduction of specific measures, in response to major business initiatives.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- Practice
- Develop and document standard processes for IT and business updates that impact the management supply profiles.
- Outcome
- The supply of IT services is changed by the introduction of specific measures, in response to major business initiatives.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- 3Intermediate
- Practice
- Consistently utilize standardized processes together with information on current and future supply capabilities for IT services.
- Outcome
- Supply profile patterns and options are well understood, facilitating rapid response to variations in the supply profile e.g. increasing supply.
- Metric
- % of IT service supply changes that are reviewed and incorporated into revised plans per annum.
- Practices
- Make use of a standardized process, involving IT and some business units, that operates to simulate the effect(s) of varying the supply profile. (The process is comprehensive, documented, and understood.
- Incentivization schemes exist to encourage changes in behaviour e.g. the adoption of new IT services.)
- Outcomes
- The organization institutes IT service changes and proactively encourages the adoption of new/changed services.
- Unused or non-strategic services are assessed and may be retired.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- 4Advanced
- Practice
- Collate information from multiple sources on current and future supply capabilities.
- Outcome
- A coherent supply picture is available (this may be by IT department/function) and it is used for supply discussion within IT and across the organization.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- Practice
- Monitor industry technology adoption trends and innovate accordingly.
- Outcome
- A coherent supply picture is available (this may be by IT department/function) and it is used for supply discussion within IT and across the organization.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- Practice
- Model supply capacity and profile to proactively identify optimum solutions to meet current and future business goals.
- Outcome
- The supply profile/service catalogue is well maintained and best practice usage guidance is well understood and adopted across the organization.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- Practice
- Continually refine and optimize the processed to manage the current and future supply profile.
- Outcome
- A continually optimized supply profile and IT service catalogue is in use.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- 5Optimized
- Practice
- Continually refine and optimize the information gathering and review process for current and future supply options with all key stakeholders.
- Outcomes
- Information collection is regularly reviewed and optimized to ensure organizational agility.
- The process is managed efficiently and is regularly benchmarked against industry best practice and business needs.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.
- Practice
- Effectively manage and regularly benchmark processes against industry best practice and business needs.
- Outcome
- A continually optimized supply profile and IT service catalogue is in use.
- Metric
- % of IT service supply changes reviewed and incorporated into revised plans per annum.