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Technology Application

B2

Analyse existing and emerging technologies with a view to determining what are the most cost-effective supply solutions.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Technology Application at each level of maturity.

1Initial
  • Practice
    Identify emerging or existing technologies to address issues with supply as they emerge.
    Outcome
    The application of existing or emerging technologies that enhance IT supply capabilities is reactive.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
2Basic
  • Practice
    Evaluate technologies periodically with a view to building a case for either retaining, upgrading, or replacing.
    Outcomes
    • Some information technology opportunities are identified.
    • Technology substitutions are considered in supply management.
    Metrics
    • % of IT service optimization issues that were resolved byinformation technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
  • Practice
    Implement a structured approach and process to evaluate technologies, to improve IT supply, and to better meet demand.
    Outcomes
    • Enhanced IT service offerings are facilitated by new applications of existing or emerging information technologies.
    • Technology “evaluation” capability analyzes the potential of new technologies to help better meet existing demand, and fosters deployment of associated technology.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
3Intermediate
  • Practice
    Conduct periodic reviews to compare different supply-side options.
    Outcomes
    • Enhanced IT service offerings are facilitated by new applications of existing or emerging information technologies.
    • Technology “evaluation” capability analyzes the potential of new technologies to help better meet existing demand, and fosters deployment of associated technology.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
  • Practice
    Analyse and project how technologies can be applied on a proactive and regular basis.
    Outcomes
    • Improved process operates with different supply-side information technology options being considered and assessed against defined criteria.
    • The IT service portfolio is proactively adjusted and managed.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
4Advanced
  • Practice
    Assess different supply-side options against defined business and technical criteria and use the outcome to formally drive changes to the IT service portfolio offered across the organization.
    Outcomes
    • Improved process operates with different supply-side information technology options being considered and assessed against defined criteria.
    • The IT service portfolio is proactively adjusted and managed.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
5Optimized
  • Practice
    Take regular measurements and review to assess the impact of any new application of information technology versus the intended outcome.
    Outcome
    Best practice strategies and approaches for the application of new and existing technologies to optimize the supply of IT services are applied.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
  • Practice
    Review the process used for evaluating information technologies, and the assessment criteria used, and use the findings to drive improvements.
    Outcome
    Best practice strategies and approaches for the application of new and existing technologies to optimize the supply of IT services are applied.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.
  • Practice
    Proactively seek out, evaluate, and implement new strategies for successfully assessing and applying information technologies.
    Outcome
    Best practice strategies and approaches for the application of new and existing technologies to optimize the supply of IT services are applied.
    Metrics
    • % of IT service optimization issues that were resolved by information technology renewal.
    • % of IT service optimization issues where information technology renewal was investigated.