Technology Application
Analyse existing and emerging technologies with a view to determining what are the most cost-effective supply solutions.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Technology Application at each level of maturity.
- 1Initial
- Practice
- Identify emerging or existing technologies to address issues with supply as they emerge.
- Outcome
- The application of existing or emerging technologies that enhance IT supply capabilities is reactive.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- 2Basic
- Practice
- Evaluate technologies periodically with a view to building a case for either retaining, upgrading, or replacing.
- Outcomes
- Some information technology opportunities are identified.
- Technology substitutions are considered in supply management.
- Metrics
- % of IT service optimization issues that were resolved byinformation technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- Practice
- Implement a structured approach and process to evaluate technologies, to improve IT supply, and to better meet demand.
- Outcomes
- Enhanced IT service offerings are facilitated by new applications of existing or emerging information technologies.
- Technology “evaluation” capability analyzes the potential of new technologies to help better meet existing demand, and fosters deployment of associated technology.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- 3Intermediate
- Practice
- Conduct periodic reviews to compare different supply-side options.
- Outcomes
- Enhanced IT service offerings are facilitated by new applications of existing or emerging information technologies.
- Technology “evaluation” capability analyzes the potential of new technologies to help better meet existing demand, and fosters deployment of associated technology.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- Practice
- Analyse and project how technologies can be applied on a proactive and regular basis.
- Outcomes
- Improved process operates with different supply-side information technology options being considered and assessed against defined criteria.
- The IT service portfolio is proactively adjusted and managed.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- 4Advanced
- Practice
- Assess different supply-side options against defined business and technical criteria and use the outcome to formally drive changes to the IT service portfolio offered across the organization.
- Outcomes
- Improved process operates with different supply-side information technology options being considered and assessed against defined criteria.
- The IT service portfolio is proactively adjusted and managed.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- 5Optimized
- Practice
- Take regular measurements and review to assess the impact of any new application of information technology versus the intended outcome.
- Outcome
- Best practice strategies and approaches for the application of new and existing technologies to optimize the supply of IT services are applied.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- Practice
- Review the process used for evaluating information technologies, and the assessment criteria used, and use the findings to drive improvements.
- Outcome
- Best practice strategies and approaches for the application of new and existing technologies to optimize the supply of IT services are applied.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.
- Practice
- Proactively seek out, evaluate, and implement new strategies for successfully assessing and applying information technologies.
- Outcome
- Best practice strategies and approaches for the application of new and existing technologies to optimize the supply of IT services are applied.
- Metrics
- % of IT service optimization issues that were resolved by information technology renewal.
- % of IT service optimization issues where information technology renewal was investigated.