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Communities of Practice

A3

Build, foster, and maintain the sharing of good information management practices among employees.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Communities of Practice at each level of maturity.

2Basic
  • Practice
    Develop local communities of practice around key business solutions or functions and encourage the sharing of best practices.
    Outcome
    Separate communities share best practices and speed of learning is increased.
    Metrics
    • # of staff and functions represented in communities of practice.
    • # of verified or confirmed uses and reuses of knowledge bases.
3Intermediate
  • Practice
    Set up formal and structured communities of practice across business and IT with supporting governance structures, and provide training in maintaining and communicating knowledge.
    Outcome
    Staff are supported in their knowledge sharing ensuring improved communication of learnings and insights to facilitate better outcomes.
    Metrics
    • # of shared knowledge bases in existence.
    • Frequency of knowledge base update and use.
    • Variety of information management applications.
    • # of EIM-related communities of practice.
    • Checkbox areas addressed by CoPs — information management, metadata, master data, information quality, analytics, business intelligence, etc.
4Advanced
  • Practice
    Encourage communities of practice to engage with external communities and information sources to widen knowledge.
    Outcome
    Extensive awareness and understanding of best practices are evident, which reduce learning and development time and improve applications of information management.
    Metrics
    • Extent of knowledge available from external sources.
    • # of external knowledge sharing events attended and/or led.
    • Checkbox areas addressed by CoPs — information management, metadata, master data, information quality, analytics, business intelligence, etc.
5Optimized
  • Practice
    Provide support to the communities of practice in maintaining and using a consistent and evolving source of best practice tools, processes, and expertise across the business ecosystem.
    Outcome
    Communities are highly competent in supporting evolving information needs, and are recognized externally as developing and leading best practices.
    Metrics
    • # of external knowledge sharing events led.
    • # of external awards for best practices.
    • # of business priorities and programmes recognized as benefiting from community activities.
    • Checkbox areas addressed by CoPs — information management, metadata, master data, information quality, analytics, business intelligence, etc.