Communities of Practice
Build, foster, and maintain the sharing of good information management practices among employees.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Communities of Practice at each level of maturity.
- 2Basic
- Practice
- Develop local communities of practice around key business solutions or functions and encourage the sharing of best practices.
- Outcome
- Separate communities share best practices and speed of learning is increased.
- Metrics
- # of staff and functions represented in communities of practice.
- # of verified or confirmed uses and reuses of knowledge bases.
- 3Intermediate
- Practice
- Set up formal and structured communities of practice across business and IT with supporting governance structures, and provide training in maintaining and communicating knowledge.
- Outcome
- Staff are supported in their knowledge sharing ensuring improved communication of learnings and insights to facilitate better outcomes.
- Metrics
- # of shared knowledge bases in existence.
- Frequency of knowledge base update and use.
- Variety of information management applications.
- # of EIM-related communities of practice.
- Checkbox areas addressed by CoPs — information management, metadata, master data, information quality, analytics, business intelligence, etc.
- 4Advanced
- Practice
- Encourage communities of practice to engage with external communities and information sources to widen knowledge.
- Outcome
- Extensive awareness and understanding of best practices are evident, which reduce learning and development time and improve applications of information management.
- Metrics
- Extent of knowledge available from external sources.
- # of external knowledge sharing events attended and/or led.
- Checkbox areas addressed by CoPs — information management, metadata, master data, information quality, analytics, business intelligence, etc.
- 5Optimized
- Practice
- Provide support to the communities of practice in maintaining and using a consistent and evolving source of best practice tools, processes, and expertise across the business ecosystem.
- Outcome
- Communities are highly competent in supporting evolving information needs, and are recognized externally as developing and leading best practices.
- Metrics
- # of external knowledge sharing events led.
- # of external awards for best practices.
- # of business priorities and programmes recognized as benefiting from community activities.
- Checkbox areas addressed by CoPs — information management, metadata, master data, information quality, analytics, business intelligence, etc.