Operations and Life Cycle
Source/design, operate, and dispose of IT systems in an environmentally sensitive manner.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Operations and Life Cycle at each level of maturity.
- 1Initial
- Practice
- Research the appropriate sustainability criteria for the operation and life cycle management of ICT products and services.
- Outcome
- High level sustainability criteria for the operation and life cycle management of ICT products and services.
- 2Basic
- Practice
- Include some sustainability criteria for a number of practices and procedures for the selection/design/operation of ICT systems.
- Outcome
- Some limited visibility exists of how ICT sustainability practices can impact design, procurement and operations to meet ICT objectives.
- Metric
- # of instances of sustainability criteria influencing solution design and procurement.
- Practice
- Include sustainability criteria in practices and procedures for the operation of a limited number of instances of ICT solutions that are in production.
- Outcome
- Some limited visibility of how ICT sustainability practices can impact operations to meet ICT objectives.
- Metric
- # of instances of sustainability criteria influencing solution operations.
- Practice
- Include retirement/disposal sustainability criteria in plans for end of life disposal of ICT equipment based on local project opportunities.
- Outcome
- There is some visibility of how ICT sustainability practices can influence ICT objectives.
- Metric
- # of instances of equipment being disposed of in an environmentally friendly manner.
- Practice
- Include procurement sustainability criteria and policies in some of the practices and procedures for the procurement of ICT products and services.
- Outcome
- Some ICT product/service procurement activities are influenced by Sustainable ICT criteria.
- Metrics
- % of ICT products procured (by value) that meet best industry standards for sustainability.
- % of suppliers (by number of suppliers and by value of procurement) that have defined sustainability policies.
- 3Intermediate
- Practice
- Include on a consistent basis Sustainability criteria in the practices and procedures for the design of ICT solutions.
- Outcome
- ICT design and operations personnel consistently factor sustainability criteria into their decision making processes and design solutions.
- Metrics
- % change in ICT carbon footprint.
- ICT carbon footprint per employee.
- % of ICT solutions where design/operation is influenced by sustainability criteria.
- ICT specifics such as PUE, % power reduction etc.
- Practice
- Include on a consistent basis sustainability criteria in the practices and procedures for the operation of ICT systems solutions.
- Outcome
- ICT operations personnel consistently factor sustainability criteria into their operations decision making and processes.
- Metrics
- % change in ICT carbon footprint.
- ICT carbon footprint per employee.
- % of ICT solutions where design/operation is influenced by sustainability criteria.
- ICT specifics such as PUE, % power reduction etc.
- Practice
- Include on a consistent basis sustainability criteria in the plans for end of life disposal of ICT equipment.
- Outcome
- ICT personnel consistently seek the most environmentally friendly end of life disposal option for ICT equipment.
- Metric
- % of retired ICT equipment sent for re-cycling or re-use (charities etc.) in accordance with current regulatory requirements.
- Practice
- Include on a consistent basis sustainability criteria in the practices and procedures for procurement of ICT products and services.
- Outcome
- The outcome of ICT product/service procurement activities are consistently influenced by Sustainable ICT criteria.
- Metrics
- % of ICT products procured (by value) that meet best industry standards for sustainability.
- % of suppliers (by number of suppliers and by value of procurement) that have defined sustainability policies.
- 4Advanced
- Practices
- Include without exception, Sustainability criteria in the practices and procedures for the design of all ICT solutions.
- Ensure that end users of ICT solutions are aware of and act on their role to improve the environmentally friendly design of ICT solutions.
- Outcomes
- ICT solution designs meet or exceed sustainability performance criteria.
- ICT end users contribute ideas to solution design that enhance the sustainability outcomes of the implemented solutions.
- Metric
- # of instances of ICT end users suggesting/requesting changes to ICT solutions to make them more environmentally friendly.
- Practices
- Include without exception, Sustainability criteria in the practices and procedures for the operation of all ICT solutions.
- End users of ICT solutions are aware of and act on their role to improve the environmentally friendly operation of ICT solutions.
- Outcomes
- ICT solutions in operation meet or exceed sustainability performance criteria.
- ICT end users provide feedback regarding operating parameters that enhance the sustainability outcomes of the solutions in operation.
- Metric
- # of instances of ICT end users suggesting/requesting changes to ICT solutions in operation to make them more environmentally friendly.
- Practices
- Include without exception, Sustainability criteria in plans for end of life disposal of all ICT equipment and the associated cost of ownership.
- Actively engage with external experts in the areas of re-use and re-cycling.
- Outcome
- The total environmental impact of ownership is always taken into account in choices between retirement/disposal or continued use of ICT products and services.
- Metric
- # of decisions to retain rather than replace ICT equipment for sustainability reasons.
- Practice
- Make sure that all ICT products/services procurement complies with the organization's Sustainable ICT criteria.
- Outcome
- Sustainability policies governing procurement of ICT products and services are regularly reviewed and updated if necessary using feedback from ongoing procurement activity.
- Metrics
- # of instances of products/services rejected due to poor sustainability ratings.
- # of reviews/amendments to sustainable ICT procurement policies.
- 5Optimized
- Practice
- Share solution design techniques and processes that improve the design of sustainable ICT products and services both within and outside the business ecosystem.
- Outcome
- The organization is recognized as a sector/territory leader in the design of ICT products and services at minimal environmental impact and may be represented on industry sector/government expert groups.
- Metrics
- # of sustainability case studies published.
- # of sustainability Conference Keynote Speaker invitations.
- # of Memberships of sustainability industry standards/government advisory bodies.
- # of instances of Advice/Assistance given to other organizations on sustainability.
- # of sustainability awards received/sponsored.
- # of sustainability educational programmes/community initiatives sponsored.
- Practice
- Share solution operation techniques and processes that improve the design of sustainable ICT products and services both within and outside the business ecosystem.
- Outcome
- The organization is recognized as a sector/territory leader in the operation of ICT products and services at minimal environmental impact and may be represented on industry sector/government expert groups.
- Metrics
- # of sustainability case studies published.
- # of sustainability Conference Keynote Speaker invitations.
- # of Memberships of sustainability industry standards/government advisory bodies.
- # of instances of Advice/Assistance given to other organizations on sustainability.
- # of sustainability awards received/sponsored.
- # of sustainability educational programmes/community initiatives sponsored.
- Practices
- Build sustainability into the procurement/design phases of ICT products and services, across the business ecosystem.
- Share end-of-life criteria and processes that improve the design of sustainable ICT products and services both within and outside the business ecosystem.
- Outcome
- The organization is recognized as a sector/territory leader in planning for end of life sustainability for ICT products and services and may be represented on industry sector/government expert groups.
- Metrics
- # of sustainability case studies published.
- # of sustainability Conference Keynote Speaker invitations.
- # of Memberships of sustainability industry standards/government advisory bodies.
- # of instances of Advice/Assistance given to other organizations on sustainability.
- # of sustainability awards received/sponsored.
- # of sustainability educational programmes/community initiatives sponsored.
- Practice
- Target vendors, products and services that are fully aligned with the organizations sustainability objectives and that can enable transformative changes in sustainability across the business ecosystem.
- Outcomes
- The organization is recognized as a sector/territory leader in the application of sustainability criteria for the procurement of ICT products and services.
- The organization influences the development plans of ICT product/service vendors and may be represented on industry sector/government expert groups.
- Metrics
- # of sustainability case studies published.
- # of sustainability Conference Keynote Speaker invitations.
- # of Memberships of sustainability industry standards/government advisory bodies.
- # of instances of Advice/Assistance given to other organizations on sustainability.
- # of sustainability awards received/sponsored.
- # of sustainability educational programmes/community initiatives sponsored.