Technology-Enhanced Business Processes
Identify IT solutions that enable environmentally sensitive business operations.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Technology-Enhanced Business Processes at each level of maturity.
- 1Initial
- Practice
- Document the criteria, on how to select the ICT process, that will have the biggest impact to reduce the carbon footprint of IT.
- Outcome
- A list of sustainability criteria to reduce the carbon footprint of IT.
- 2Basic
- Practice
- Introduce sustainability criteria as a driver for the identification and deployment of ICT enabled business processes.
- Outcome
- There are some instances of new business processes being enabled by ICT, that support the organizations sustainability objectives.
- Metric
- # of technology enabled solutions implemented that improve sustainability.
- 3Intermediate
- Practices
- Make technology enablement a part of the strategy and planning processes of IT.
- Dedicate resources across the IT organization to identify and progress ICT enabled business solutions.
- Outcome
- ICT provides the technology for new business processes that enable IT to meet/improve its sustainability performance.
- Metric
- % of reducing carbon foot prints across the IT function.
- 4Advanced
- Practices
- Embed technology enablement as a part of the long term strategy and annual planning processes of IT and the rest of the business.
- Dedicate resources to working across the organization to identify and progress ICT enabled business solutions.
- Outcome
- Deployment of ICT products and services, are regularly seen to be enabling the organization, to meet it's sustainability targets.
- Metrics
- % reduction of carbon footprint across the business ecosystem.
- # of industry awards received for ICT solutions that enable sustainability.
- 5Optimized
- Practice
- Become a leader in the implementation of ICT enabled business solutions that deliver measurable sustainability benefits across the business ecosystem and the wider community.
- Outcome
- The organization is recognized as a leader in the implementation of ICT enabled business solutions that deliver measurable sustainability benefits across the business ecosystem and the wider community.
- Metrics
- # of sustainability case studies published.
- # of sustainability Conference Keynote Speaker invitations.
- # of Memberships of sustainability industry standards/government advisory bodies.
- # of instances of Advice/Assistance given to other organizations on sustainability.
- # of sustainability awards received/sponsored.
- # of sustainability educational programmes/community initiatives sponsored.