IVI Framework Viewer

Technology-Enhanced Business Processes

B2

Identify IT solutions that enable environmentally sensitive business operations.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Technology-Enhanced Business Processes at each level of maturity.

1Initial
  • Practice
    Document the criteria, on how to select the ICT process, that will have the biggest impact to reduce the carbon footprint of IT.
    Outcome
    A list of sustainability criteria to reduce the carbon footprint of IT.
2Basic
  • Practice
    Introduce sustainability criteria as a driver for the identification and deployment of ICT enabled business processes.
    Outcome
    There are some instances of new business processes being enabled by ICT, that support the organizations sustainability objectives.
    Metric
    # of technology enabled solutions implemented that improve sustainability.
3Intermediate
  • Practices
    • Make technology enablement a part of the strategy and planning processes of IT.
    • Dedicate resources across the IT organization to identify and progress ICT enabled business solutions.
    Outcome
    ICT provides the technology for new business processes that enable IT to meet/improve its sustainability performance.
    Metric
    % of reducing carbon foot prints across the IT function.
4Advanced
  • Practices
    • Embed technology enablement as a part of the long term strategy and annual planning processes of IT and the rest of the business.
    • Dedicate resources to working across the organization to identify and progress ICT enabled business solutions.
    Outcome
    Deployment of ICT products and services, are regularly seen to be enabling the organization, to meet it's sustainability targets.
    Metrics
    • % reduction of carbon footprint across the business ecosystem.
    • # of industry awards received for ICT solutions that enable sustainability.
5Optimized
  • Practice
    Become a leader in the implementation of ICT enabled business solutions that deliver measurable sustainability benefits across the business ecosystem and the wider community.
    Outcome
    The organization is recognized as a leader in the implementation of ICT enabled business solutions that deliver measurable sustainability benefits across the business ecosystem and the wider community.
    Metrics
    • # of sustainability case studies published.
    • # of sustainability Conference Keynote Speaker invitations.
    • # of Memberships of sustainability industry standards/government advisory bodies.
    • # of instances of Advice/Assistance given to other organizations on sustainability.
    • # of sustainability awards received/sponsored.
    • # of sustainability educational programmes/community initiatives sponsored.