Language
Define, communicate, and use language and vocabulary for green information technology that are understood by all stakeholders.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Language at each level of maturity.
- 1Initial
- Practice
- Formulate the best way to drive sustainability into the culture and thinking of IT.
- Outcome
- High level plan to start the process of embedding sustainability in IT.
- 2Basic
- Practice
- Have the ICT Sustainability team/office communicate basic principles for, sustainability performance and requirements for sustainability legal compliance to IT.
- Outcome
- There is a reduced risk of non-compliance and resulting fines (e.g. RoHS, WEEE, etc.), and a greater level of sustainable ICT awareness.
- Metrics
- # of targeted internal communications to relevant stakeholders.
- # of external sustainability regulatory breaches.
- Practice
- Provide a common dictionary/wiki for all sustainable ICT terms, reference material and performance data.
- Outcome
- A consistent view is presented for sustainability information and performance.
- Metrics
- # of sustainability terms.
- # of consultations to the sustainability dictionary/Wiki.
- # of sustainability dictionary/Wiki users.
- # of sustainability dictionary/Wiki downloads.
- 3Intermediate
- Practice
- Integrate sustainable ICT into the HR policies and procedures that are responsible for the management of ICT personnel.
- Outcome
- HR management practice in IT (e.g. recruitment, training, career development…) incorporates sustainable ICT in all interventions where relevant.
- Metrics
- # of trainings on Sustainable ICT
- # of sustainability specific ICT roles
- Practice
- Implement a mentoring network for Sustainable ICT to enable people to make the right professional and personal choices.
- Outcome
- Dissemination of best practices for sustainability is improved and more people are being seen to make better decisions that incorporate sustainability.
- Metrics
- # of mentors (sustainability).
- # of mentees (sustainability).
- # of network connections (sustainability)
- Practice
- Set up regular communication initiatives across IT and some other business units, to improve awareness of key sustainable ICT concepts and practices (e.g. home working policies, green ICT tools, duplex printing, …)
- Outcome
- There is a high awareness, knowledge and involvement across IT and some other business units, on sustainable ICT.
- Metrics
- # of communication campaigns (sustainability).
- # of publications (sustainability).
- # of employees in agreement with Sustainable ICT practices (survey).
- 4Advanced
- Practice
- Make the Sustainable ICT goals an integral part of the organization's core values and mission statement.
- Outcome
- There is a common culture focused on sustainability across the organization.
- Metric
- # of references to sustainable ICT within the organization's values and mission statement.
- Practice
- Communicate progress on Sustainable ICT performance to all stakeholders (e.g. progress towards relevant industry accreditations)
- Outcome
- There is a high awareness and knowledge of the corporate culture of sustainable ICT across the organization.
- Metrics
- # of stakeholder sustainability communications.
- Survey to assess stakeholder opinion of the organization's sustainability credentials.
- 5Optimized
- Practice
- Conduct surveys of the stakeholder perception of the organization's sustainable ICT practices. (Surveys to include an assessment of brand association with sustainable ICT practices).
- Outcomes
- The organization has an enhanced awareness of its market positioning from a sustainability perspective.
- Corporate objectives and policies may be amended as a result.
- Metric
- External stakeholder ranking of the organization's sustainable ICT credentials.
- Practice
- Make Sustainable ICT and ICT enabled Sustainability a key part of the Executive Board's thinking and have it included in internal and external communications.
- Outcome
- Sustainable ICT and ICT enabled Sustainability has extensive visibility across the business ecosystem.
- Metric
- # of external references quoting the organization's sustainability efforts.