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Language

C1

Define, communicate, and use language and vocabulary for green information technology that are understood by all stakeholders.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Language at each level of maturity.

1Initial
  • Practice
    Formulate the best way to drive sustainability into the culture and thinking of IT.
    Outcome
    High level plan to start the process of embedding sustainability in IT.
2Basic
  • Practice
    Have the ICT Sustainability team/office communicate basic principles for, sustainability performance and requirements for sustainability legal compliance to IT.
    Outcome
    There is a reduced risk of non-compliance and resulting fines (e.g. RoHS, WEEE, etc.), and a greater level of sustainable ICT awareness.
    Metrics
    • # of targeted internal communications to relevant stakeholders.
    • # of external sustainability regulatory breaches.
  • Practice
    Provide a common dictionary/wiki for all sustainable ICT terms, reference material and performance data.
    Outcome
    A consistent view is presented for sustainability information and performance.
    Metrics
    • # of sustainability terms.
    • # of consultations to the sustainability dictionary/Wiki.
    • # of sustainability dictionary/Wiki users.
    • # of sustainability dictionary/Wiki downloads.
3Intermediate
  • Practice
    Integrate sustainable ICT into the HR policies and procedures that are responsible for the management of ICT personnel.
    Outcome
    HR management practice in IT (e.g. recruitment, training, career development…) incorporates sustainable ICT in all interventions where relevant.
    Metrics
    • # of trainings on Sustainable ICT
    • # of sustainability specific ICT roles
  • Practice
    Implement a mentoring network for Sustainable ICT to enable people to make the right professional and personal choices.
    Outcome
    Dissemination of best practices for sustainability is improved and more people are being seen to make better decisions that incorporate sustainability.
    Metrics
    • # of mentors (sustainability).
    • # of mentees (sustainability).
    • # of network connections (sustainability)
  • Practice
    Set up regular communication initiatives across IT and some other business units, to improve awareness of key sustainable ICT concepts and practices (e.g. home working policies, green ICT tools, duplex printing, …)
    Outcome
    There is a high awareness, knowledge and involvement across IT and some other business units, on sustainable ICT.
    Metrics
    • # of communication campaigns (sustainability).
    • # of publications (sustainability).
    • # of employees in agreement with Sustainable ICT practices (survey).
4Advanced
  • Practice
    Make the Sustainable ICT goals an integral part of the organization's core values and mission statement.
    Outcome
    There is a common culture focused on sustainability across the organization.
    Metric
    # of references to sustainable ICT within the organization's values and mission statement.
  • Practice
    Communicate progress on Sustainable ICT performance to all stakeholders (e.g. progress towards relevant industry accreditations)
    Outcome
    There is a high awareness and knowledge of the corporate culture of sustainable ICT across the organization.
    Metrics
    • # of stakeholder sustainability communications.
    • Survey to assess stakeholder opinion of the organization's sustainability credentials.
5Optimized
  • Practice
    Conduct surveys of the stakeholder perception of the organization's sustainable ICT practices. (Surveys to include an assessment of brand association with sustainable ICT practices).
    Outcomes
    • The organization has an enhanced awareness of its market positioning from a sustainability perspective.
    • Corporate objectives and policies may be amended as a result.
    Metric
    External stakeholder ranking of the organization's sustainable ICT credentials.
  • Practice
    Make Sustainable ICT and ICT enabled Sustainability a key part of the Executive Board's thinking and have it included in internal and external communications.
    Outcome
    Sustainable ICT and ICT enabled Sustainability has extensive visibility across the business ecosystem.
    Metric
    # of external references quoting the organization's sustainability efforts.