Direct
Define how the organization should be supported and enabled through the appropriate use of IT. Direct the preparation of strategies and policies. Determine readiness for change and approve an appropriate programme of change activities.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Direct at each level of maturity.
- 2Basic
- Practice
- Use a basic set of criteria to define the desired future state use of IT, and to direct the preparation of a high-level strategy to achieve this future state.
- Outcome
- Some basic direction is provided regarding how the future use of IT will support some of the key business objectives.
- Metric
- Documented and approved IT strategy.
- Practice
- Ensure IT management or the governing body identifies the change initiatives and 'quick wins' from the IT strategy that are needed to achieve the desired future state use of IT and to determine the readiness for such change.
- Outcome
- A high-level change programme is in place that will deliver some quick wins.
- Metric
- # of quick wins identified for the future state use of IT.
- 3Intermediate
- Practices
- Apply a standard set of criteria to define how the future state use of IT will support new opportunities and objectives of the organization.
- Define the IT strategy accordingly, and direct the achievement of optimal target outcomes for most proposed plans, policies, and initiatives.
- Outcome
- Direction is provided regarding how the future use of IT can leverage new opportunities and support most key business objectives.
- Metrics
- Documented and approved IT strategy.
- # of target outcomes defined (e.g. for plans, policies, etc.).
- Practices
- Have the governing body determine the business readiness for, and the ability of the organization to execute, the change management programme.
- Put in place a programme management structure that directs the identification, review, and approval of the contents of the change programme.
- Outcome
- A change programme is in place, with formal governance of the programme contents, that will be used to deliver the desired future state use of IT.
- Metrics
- # of quick wins identified for the future state use of IT.
- # of plans associated with the change programme.
- # of modifications to the change programme.
- 4Advanced
- Practice
- Use established criteria to direct how optimal target outcomes can be achieved for all proposed plans, policies, and initiatives.
- Outcome
- Direction is provided regarding how the future use of IT can leverage new opportunities and support all key business objectives.
- Metric
- # of target outcomes defined (e.g. for plans, policies, etc.).
- Practices
- Have the governing body determine the readiness for, and the ability of the organization to execute, the change management programme that can ensure the use of IT meets all business objectives.
- Ensure that the programme is sponsored and supported by executive management so that resources are allocated based on strategic priorities and the operational needs of the entire organization.
- Outcome
- The change programme is sufficiently resourced and prioritized to ensure that the programme meets all business objectives on time and within budget.
- Metrics
- # of quick wins identified for the future state use of IT.
- # of plans associated with the change programme.
- # of modifications to the change programme.
- # of rescheduling changes that are due to time, cost, or resource constraints.
- 5Optimized
- Practice
- Use extensive modelling to evaluate a range of possible future scenarios and the associated consequences for the future state use of IT and its ability to support business objectives.
- Outcomes
- A range of possible future scenarios, and their associated impacts, can be considered.
- The IT strategy can be modified to rapidly respond to any suspected changes in the business landscape.
- Metrics
- # of target outcomes defined (e.g. for plans, policies, etc.).
- # of IT strategy reviews.
- # of changes to the IT strategy to align with changes to the business objectives.
- # of scenarios modelled.
- Practices
- Direct a change management programme across the business ecosystem that is managed by a team that is representative of the ecosystem.
- Manage the programme to react appropriately to internal and external pressures.
- Outcome
- Proposed modifications can be rapidly assessed and implemented whilst continually optimizing the overall direction of the programme.
- Metrics
- # of plans associated with the change programme.
- # of modifications to the change programme.
- # of rescheduling changes due to time, cost, or resource constraints.