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Representative POMs are described for Innovation People at each level of maturity.

2Basic

• Practice

  Leadership must ensure that innovation/business opportunity spending has a specific budget allocation.

  Outcome

  There is increased focus on innovation results in a more significant contribution to organizational ROI.

  Metric

  % of innovation and business opportunity spending in relation to total IT spending.

• Practice

  Use technology (i.e. social media and conferencing technologies) to collaborate and share knowledge.

  Outcome

  Collaboration drives creativity and innovation, and social media and conferencing technologies can help bring people together (or virtually together) more often for that collaboration.

  Metrics

  • # of technologies used to collaborate and share ideas.
  • % of ideas arising from use of social media and conferencing technologies.

3Intermediate

• Practice

  Include innovation as a leadership development competency (i.e. part of promoting innovation is having leaders who value creativity and who are creative themselves).

  Outcome

  Enhanced creativity among leadership/senior management has a positive impact on innovation activities.

  Metrics

  • # of leadership/senior management training courses that include creativity development as a key component.
  • % of senior management staff who avail of training courses with creativity featured as a key component.

• Practice

  Introduce a compensation (rewards/incentives) scheme for innovation activities.

  Outcome

  Such a scheme sends a signal that innovation is valued.

  Metrics

  • # of employees rewarded for ideas/innovations proposed.
  • % increase in ideas/innovations reaching the ‘assess’ stage compared with before the scheme was introduced.

4Advanced

• Practice

  Ensure leadership regard the physical environment as a key consideration in encouraging innovation activity — i.e. office spaces are reorganized to encourage cross functional collaboration and to encourage staff at different levels of the organization to share views and to garner feedback.

  Outcome

  Enhanced collaboration in innovation activities is evident.

  Metrics

  • # of reviews of the physical environment to encourage innovation effort.
  • # of changes made to the physical environment to encourage innovation effort.

• Practice

  Reward innovation with engaging work.

  Outcome

  Organizations that are able to identify their most creative employees can enhance their creative ability by providing them with the autonomy to work on projects that are more interesting to them.

  Metrics

  • # of employees who have been given work of interest to them as a result of innovation efforts.
  • Level of employee satisfaction arising from allocated work/projects.

5Optimized

• Practice

  Ensure leadership participate in regulatory decisions and standards setting.

  Outcome

  This enhances the ability to anticipate environmental change and the influence that this has on industry.

  Metrics

  • # of leadership team involved in government policy forums.
  • # of regulatory decisions and standards that are influenced by leadership participation.

• Practice

  Embed specific responsibilities where sufficient capacity/autonomy is given to the roles of dedicated innovation staff.

  Outcome

  There is enhanced focus on innovation where dedicated resources and support are given to maximize innovation efforts.

  Metric

  # of dedicated innovation staff with specific responsibilities embedded in their roles.