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Representative POMs are described for Research and Development at each level of maturity.

2Basic

• Practice

  Identify features missing/needed in products, services, processes, methodologies, and so forth, using basic “house of quality” feature analysis approaches.

  Outcome

  Innovation efforts are competitively focused and any emerging gaps with the competition are quickly closed.

  Metrics

  • # of competitor gaps.
  • Time to closure of identified gaps.

• Practice

  Describe solutions to competitor gaps and innovative ideas that enable the organization narrow the gap or match the competition.

  Outcome

  Two-way communications between research and development and innovation staff enable both to assist and leverage off each other to find practical solutions.

  Metric

  Time from concept solution to practical solution.

• Practice

  Be optimistic and initially design the best possible conceptual solution.

  Outcome

  Aiming high ensures that the best possible designs are brought to market or are implemented internally.

  Metric

  % of designs compromised or late due to innovation difficulties.

• Practice

  Research and Development works with Innovation to develop any innovative parts or service components needed to deliver the next generation of business solutions.

  Outcome

  Successful innovation outcomes are more likely because more paths to possible solutions are used.

  Metric

  # of innovative enablers or components obtained on each path.

3Intermediate

• Practice

  Identify features missing/needed in products, services, processes, methodologies, etc., using customer surveys and customer wish lists and speak to competitors' customers.

  Outcome

  Innovation efforts are competitively focused and any emerging gaps with the competition are quickly closed.

  Metrics

  • # of competitor gaps.
  • Time to closure of identified gaps.

• Practice

  Describe solutions to competitor gaps and innovative ideas that enable the organization leapfrog the competition.

  Outcome

  Two-way communications between research and development and innovation staff enable both to assist and leverage off each other to find practical solutions.

  Metric

  Time from concept solution to practical solution.

• Practices

  • Be optimistic and initially design the best possible conceptual solution.
  • Develop fall-back solutions to cover any innovation dependency risks.

  Outcome

  Aiming high ensures that the best possible designs are brought to market or are implemented internally.

  Metric

  % of designs compromised or late due to innovation difficulties.

• Practice

  Research and Development works with Innovation and Procurement to acquire any innovative parts or service components needed to deliver the next generation of business solutions.

  Outcome

  Successful innovation outcomes are more likely because more paths to possible solutions are used.

  Metric

  # of innovative enablers or components obtained on each path.

4Advanced

• Practice

  Identify features missing/needed in the products, services, processes, methodologies, etc., by using black box and white box analytical techniques to understand the competition.

  Outcome

  Innovation efforts are competitively focused and any emerging gaps with the competition are quickly closed.

  Metrics

  • # of competitor gaps.
  • Time to closure of identified gaps.

• Practice

  Describe solutions to competitor gaps and innovative ideas that enable the organization leapfrog the competition and take a market lead in the feature.

  Outcome

  Two-way communications between research and development and innovation staff enable both to assist and leverage off each other to find practical solutions.

  Metric

  Time from concept solution to practical solution.

• Practices

  • Be optimistic and initially design the best possible conceptual solution.
  • Identify early any new components or problems that need to be resolved and ensure resources are assigned to resolve these.

  Outcome

  Aiming high ensures that the best possible designs are brought to market or are implemented internally.

  Metric

  % of designs compromised or late due to innovation difficulties.

• Practice

  Research and Development works with Innovation, partners, suppliers and Procurement to acquire any innovative parts or service components needed to deliver the next generation of business solutions.

  Outcome

  Successful innovation outcomes are more likely because more paths to possible solutions are used.

  Metric

  # of innovative enablers or components obtained on each path.

5Optimized

• Practice

  Identify features missing/needed in the products, services, processes, methodologies, etc., using reverse engineering of one's competitors.

  Outcome

  Innovation efforts are competitively focused and any emerging gaps with the competition are quickly closed.

  Metrics

  • # of competitor gaps.
  • Time to closure of identified gaps.

• Practice

  Describe solutions to competitor gaps and innovative ideas that enable the organization leapfrog the competition and take a commanding competitive market lead in the feature.

  Outcome

  Two-way communications between research and development and innovation staff enable both to assist and leverage off each other to find practical solutions.

  Metric

  Time from concept solution to practical solution.

• Practices

  • Be optimistic and initially design the best possible conceptual solution.
  • Consider developing solutions internally or procuring solutions externally.

  Outcome

  Aiming high ensures that the best possible designs are brought to market or are implemented internally.

  Metric

  % of designs compromised or late due to innovation difficulties.

• Practice

  Research and Development works with Innovation and relevant business ecosystem stakeholders to develop/acquire any innovative parts or service components needed to deliver the next generation of business solutions.

  Outcome

  Successful innovation outcomes are more likely because more paths to possible solutions are used.

  Metric

  # of innovative enablers or components obtained on each path.