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Business Interfaces

A2

Manage the interfaces between the IT function and other business units.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Business Interfaces at each level of maturity.

1Initial
  • Practice
    Informal activities in place based on best endeavour of staff.
    Outcomes
    • Informal process in place to identify and design business interfaces.
    • Various coexisting interfaces between business and IT.
2Basic
  • Practice
    Introduce formal process to identify and design business interfaces.
    Outcomes
    • Fundamental interfaces between the central IT function and the rest of the business are formally defined.
    • Individual business units, regional units and central units define interfaces separately.
    Metric
    % of business interfaces formally designed
3Intermediate
  • Practice
    Centralize Business Relationship Management (BRM) and enable the IT function to act as single interface to business.
    Outcomes
    • Business interfaces are formally aligned with organizational strategy.
    • Business interfaces are centralized to single points of contact and are formally aligned with organizational strategy.
    Metric
    % of business interfaces with formal Business Relationship Management Roles
  • Practice
    Design all interfaces to the business centrally in a structured process.
    Outcomes
    • Business interfaces are formally aligned with organizational strategy.
    • Business interfaces are centralized to single points of contact and are formally aligned with organizational strategy.
    Metric
    % of business interfaces with formal Business Relationship Management Roles
4Advanced
  • Practice
    Define shared objectives and incentives for optimizing business value for BRM and IT line managers
    Outcomes
    • Interfaces are aligned with business structure.
    • Interfaces are re-designed based on feedback from the business.
    Metric
    % of BRMs having shared objectives with corresponding line managers
5Optimized
  • Practice
    Continuously optimize interfaces and adapt to changes in business environment.
    Outcome
    The organization is enabled to be flexible.
    Metric
    % of interfaces which are regularly revised