Supplier Interfaces
Manage the interfaces between the IT function and its suppliers.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Supplier Interfaces at each level of maturity.
- 1Initial
- Practice
- Informal activities in place based on best endeavour of staff.
- Outcomes
- No formal process to identify and design interfaces exists.
- High variance in vendor relationship management process with limited efficiency.
- 2Basic
- Practice
- Formally define key supplier interfaces and manage them centrally.
- Outcome
- Consistent management of vendor relationships for key suppliers.
- Metric
- % of supplier interfaces defined and coordinated centrally.
- Practice
- Allow individual business units, regional units, and central units to define their interfaces separately.
- Outcome
- Consistent management of vendor relationships for key suppliers.
- Metric
- % of interfaces managed separately when necessary to accommodate different requirements.
- 3Intermediate
- Practice
- Formally define vendor relationship management.
- Outcome
- Consistent management of vendor relationships for all suppliers.
- Metric
- % of supplier interfaces defined.
- Practice
- Centrally identify and manage all interfaces to suppliers in a structured process.
- Outcome
- Consistent management of vendor relationships for all suppliers.
- Metric
- % of supplier interfaces defined and managed centrally.
- 4Advanced
- Practice
- Take global perspective on sourcing strategy.
- Outcome
- Global as well as supplier specific interfaces lead to high efficiency and effectiveness.
- Metric
- % of global interfaces which are specific/customized.
- Practice
- Ensure that supplier segmentation is implemented.
- Outcome
- Global as well as supplier specific interfaces lead to high efficiency and effectiveness.
- Metric
- % of supplier interfaces which are specific/customized.
- Practice
- Re-design supplier interfaces based on feedback from suppliers.
- Outcome
- Global as well as supplier specific interfaces lead to high efficiency and effectiveness.
- Metric
- % of suppliers with regular feedback.
- 5Optimized
- Practice
- Constantly monitor and revise supplier interfaces.
- Outcome
- Supplier interfaces meet at all times needs of own and suppliers' business processes.
- Metric
- Frequency of revision (# of iterations per year).