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Supplier Interfaces

A3

Manage the interfaces between the IT function and its suppliers.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Supplier Interfaces at each level of maturity.

1Initial
  • Practice
    Informal activities in place based on best endeavour of staff.
    Outcomes
    • No formal process to identify and design interfaces exists.
    • High variance in vendor relationship management process with limited efficiency.
2Basic
  • Practice
    Formally define key supplier interfaces and manage them centrally.
    Outcome
    Consistent management of vendor relationships for key suppliers.
    Metric
    % of supplier interfaces defined and coordinated centrally.
  • Practice
    Allow individual business units, regional units, and central units to define their interfaces separately.
    Outcome
    Consistent management of vendor relationships for key suppliers.
    Metric
    % of interfaces managed separately when necessary to accommodate different requirements.
3Intermediate
  • Practice
    Formally define vendor relationship management.
    Outcome
    Consistent management of vendor relationships for all suppliers.
    Metric
    % of supplier interfaces defined.
  • Practice
    Centrally identify and manage all interfaces to suppliers in a structured process.
    Outcome
    Consistent management of vendor relationships for all suppliers.
    Metric
    % of supplier interfaces defined and managed centrally.
4Advanced
  • Practice
    Take global perspective on sourcing strategy.
    Outcome
    Global as well as supplier specific interfaces lead to high efficiency and effectiveness.
    Metric
    % of global interfaces which are specific/customized.
  • Practice
    Ensure that supplier segmentation is implemented.
    Outcome
    Global as well as supplier specific interfaces lead to high efficiency and effectiveness.
    Metric
    % of supplier interfaces which are specific/customized.
  • Practice
    Re-design supplier interfaces based on feedback from suppliers.
    Outcome
    Global as well as supplier specific interfaces lead to high efficiency and effectiveness.
    Metric
    % of suppliers with regular feedback.
5Optimized
  • Practice
    Constantly monitor and revise supplier interfaces.
    Outcome
    Supplier interfaces meet at all times needs of own and suppliers' business processes.
    Metric
    Frequency of revision (# of iterations per year).