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Documentation and Communication

B2

Document the IT function's organization design (including, for example, an organization chart showing links between units and interfaces), and communicate it to relevant stakeholders.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Documentation and Communication at each level of maturity.

1Initial
  • Outcomes
    • No structured documentation.
    • Information about organizational design is not available in a documented form.
2Basic
  • Practice
    Document organizational structure / hierarchies by department heads.
    Outcome
    Information about organizational design available from department heads.
    Metric
    % of organizational structure documented.
  • Practice
    Set up decentralized documentation.
    Outcome
    Information about organizational design available from department heads.
    Metric
    % of documents within centralized system.
3Intermediate
  • Practice
    Document deliverables between the units and key accountabilities and responsibilities centrally.
    Outcomes
    • Confusions about responsibilities can easily be clarified.
    • Documentation increases efficiency.
    Metric
    % of deliverables, key accountabilities, and responsibilities centrally documented.
4Advanced
  • Practice
    Document role description of internal structure and interface roles.
    Outcome
    High level of efficiency and effectiveness.
    Metric
    % of role description documented
  • Practice
    Include decision rights, responsibilities and accountabilities.
    Outcome
    High level of efficiency and effectiveness.
    Metric
    % of role descriptions including decision rights, responsibilities, and accountabilities.
5Optimized
  • Practice
    Optimize documentation continuously.
    Outcome
    At all times documents reflect organizational reality.
    Metric
    Frequency of optimization (# of iterations per year).