Documentation and Communication
Document the IT function's organization design (including, for example, an organization chart showing links between units and interfaces), and communicate it to relevant stakeholders.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Documentation and Communication at each level of maturity.
- 1Initial
- Outcomes
- No structured documentation.
- Information about organizational design is not available in a documented form.
- 2Basic
- Practice
- Document organizational structure / hierarchies by department heads.
- Outcome
- Information about organizational design available from department heads.
- Metric
- % of organizational structure documented.
- Practice
- Set up decentralized documentation.
- Outcome
- Information about organizational design available from department heads.
- Metric
- % of documents within centralized system.
- 3Intermediate
- Practice
- Document deliverables between the units and key accountabilities and responsibilities centrally.
- Outcomes
- Confusions about responsibilities can easily be clarified.
- Documentation increases efficiency.
- Metric
- % of deliverables, key accountabilities, and responsibilities centrally documented.
- 4Advanced
- Practice
- Document role description of internal structure and interface roles.
- Outcome
- High level of efficiency and effectiveness.
- Metric
- % of role description documented
- Practice
- Include decision rights, responsibilities and accountabilities.
- Outcome
- High level of efficiency and effectiveness.
- Metric
- % of role descriptions including decision rights, responsibilities, and accountabilities.
- 5Optimized
- Practice
- Optimize documentation continuously.
- Outcome
- At all times documents reflect organizational reality.
- Metric
- Frequency of optimization (# of iterations per year).