Monitoring
Monitor the effectiveness of the IT function's organization design.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Monitoring at each level of maturity.
- 1Initial
- Practice
- Informal activities in place based on best endeavour of staff.
- Outcome
- No structured data collection with limited data available.
- 2Basic
- Practice
- Collect formal input from executives.
- Outcome
- Fundamental data on top level perspective available.
- Metric
- % of level 1 (below board) management executives included.
- Practice
- Collect informal feedback from key external stakeholders.
- Outcome
- Fundamental data on top level perspective available.
- Metric
- % of external stakeholders included.
- 3Intermediate
- Practice
- Conduct once-off employee surveys.
- Outcome
- Comprehensive data from employees available.
- Metric
- Frequency of employee surveys.
- Practice
- Collect formal feedback from key stakeholders and feedback from clients.
- Outcome
- Basic data from key stakeholders and clients available.
- Metrics
- Frequency of feedback from stakeholders.
- Frequency of feedback from clients.
- 4Advanced
- Practice
- Conduct regular employee surveys.
- Outcome
- Comprehensive data from employees available.
- Metrics
- Frequency of employee surveys.
- Number of historical consecutive data points available.
- Practice
- Set up regular feedback rounds with business and suppliers.
- Outcome
- Comprehensive data from business and suppliers available.
- Metric
- Frequency of feedback rounds with business and suppliers.
- 5Optimized
- Practice
- Optimize collection of inputs regularly.
- Outcome
- At all times data available meets organizational needs.
- Metric
- Frequency of optimization (# of iterations per year).