IVI Framework Viewer

Monitoring

B3

Monitor the effectiveness of the IT function's organization design.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Monitoring at each level of maturity.

1Initial
  • Practice
    Informal activities in place based on best endeavour of staff.
    Outcome
    No structured data collection with limited data available.
2Basic
  • Practice
    Collect formal input from executives.
    Outcome
    Fundamental data on top level perspective available.
    Metric
    % of level 1 (below board) management executives included.
  • Practice
    Collect informal feedback from key external stakeholders.
    Outcome
    Fundamental data on top level perspective available.
    Metric
    % of external stakeholders included.
3Intermediate
  • Practice
    Conduct once-off employee surveys.
    Outcome
    Comprehensive data from employees available.
    Metric
    Frequency of employee surveys.
  • Practice
    Collect formal feedback from key stakeholders and feedback from clients.
    Outcome
    Basic data from key stakeholders and clients available.
    Metrics
    • Frequency of feedback from stakeholders.
    • Frequency of feedback from clients.
4Advanced
  • Practice
    Conduct regular employee surveys.
    Outcome
    Comprehensive data from employees available.
    Metrics
    • Frequency of employee surveys.
    • Number of historical consecutive data points available.
  • Practice
    Set up regular feedback rounds with business and suppliers.
    Outcome
    Comprehensive data from business and suppliers available.
    Metric
    Frequency of feedback rounds with business and suppliers.
5Optimized
  • Practice
    Optimize collection of inputs regularly.
    Outcome
    At all times data available meets organizational needs.
    Metric
    Frequency of optimization (# of iterations per year).