Business Interaction
Build relationships between the IT function and other business units to facilitate the planning and management of IT assets.
Capability Building Blocks
- C1Communication Management
- Establish lines of communication between the IT function and other business units regarding the management of IT infrastructure and services.
- C2Partnership Management
- Establish ways of managing and maintaining interactions with business units and stakeholders — these could include informal approaches, such as phone calls, emails, and courtesy visits, and formal written, signed agreements reviewed periodically.