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Objectives and Scoping

A2

Specify the sourcing objectives (for example, quality, cost, flexibility, risk, innovation, agility, sustainability, and social responsibilities), and the criteria used to evaluate and select suppliers.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Objectives and Scoping at each level of maturity.

1Initial
  • Practice
    Best endeavours of available personnel.
2Basic
  • Practice
    Specify sourcing objectives for significant suppliers to large projects.
    Outcome
    Expectations can be managed for large projects and significant suppliers.
    Metric
    % of projects all of whose suppliers meet expectations during the term of the contract.
  • Practice
    Specify supplier evaluation criteria for a number of IT products and services.
    Outcome
    There is an objective evaluation of services to be sourced.
    Metric
    # of criteria considered when selecting services to be sourced
3Intermediate
  • Practice
    Specify and document what the organization's expectations are for each supplier.
    Outcome
    Expectations from stakeholders are clear.
    Metric
    % of projects all of whose suppliers meet expectations during the term of the contract.
  • Practice
    Use a comprehensive methodology (with criteria such as cost, end-user interaction, complexity, strategic importance, etc.) for evaluating sourcing potential of certain services or processes.
    Outcome
    Suppliers can be sourced and selected based on a comprehensive set of objective criteria.
    Metric
    % of services being selected based on an evaluation scheme# of criteria being considered
4Advanced
  • Practice
    Agree objectives and clarify expectations with all stakeholders across the organization and document requirements/objectives via high & low level design documents, functional specifications, etc.
    Outcome
    Stakeholders have appropriate expectations of a sourcing deal.
    Metric
    % of projects suppliers that do not meet expectations
  • Practice
    Consistently apply an organization­wide methodology for evaluating the sourcing potential of IT suppliers against weighted selection criteria directly linked to key requirements/objectives.
    Outcome
    The selection of suppliers and services to be sourced follows a consistent approach.
    Metric
    % of services being selected following an evaluation scheme# of criteria being considered
5Optimized
  • Practice
    Continually check objectives and expectations, with input from relevant business ecosystem/partners, against sourcing outcomes, to evaluate their effectiveness.
    Outcome
    There is a transparent picture of the extent to which outcomes have been achieved.
    Metric
    % of sourcing objectives that are met that support business objectives
  • Practice
    Continually review the established evaluation scheme for evaluating sourcing potential and adjust criteria as appropriate to respond to emerging understanding, needs and trends.
    Outcome
    The decision on selecting suppliers and services to be sourced is based on the most current information and most important criteria.
    Metric
    % of actions completed arising from reviews of the evaluation scheme