Objectives and Scoping
Specify the sourcing objectives (for example, quality, cost, flexibility, risk, innovation, agility, sustainability, and social responsibilities), and the criteria used to evaluate and select suppliers.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Objectives and Scoping at each level of maturity.
- 1Initial
- Practice
- Best endeavours of available personnel.
- 2Basic
- Practice
- Specify sourcing objectives for significant suppliers to large projects.
- Outcome
- Expectations can be managed for large projects and significant suppliers.
- Metric
- % of projects all of whose suppliers meet expectations during the term of the contract.
- Practice
- Specify supplier evaluation criteria for a number of IT products and services.
- Outcome
- There is an objective evaluation of services to be sourced.
- Metric
- # of criteria considered when selecting services to be sourced
- 3Intermediate
- Practice
- Specify and document what the organization's expectations are for each supplier.
- Outcome
- Expectations from stakeholders are clear.
- Metric
- % of projects all of whose suppliers meet expectations during the term of the contract.
- Practice
- Use a comprehensive methodology (with criteria such as cost, end-user interaction, complexity, strategic importance, etc.) for evaluating sourcing potential of certain services or processes.
- Outcome
- Suppliers can be sourced and selected based on a comprehensive set of objective criteria.
- Metric
- % of services being selected based on an evaluation scheme# of criteria being considered
- 4Advanced
- Practice
- Agree objectives and clarify expectations with all stakeholders across the organization and document requirements/objectives via high & low level design documents, functional specifications, etc.
- Outcome
- Stakeholders have appropriate expectations of a sourcing deal.
- Metric
- % of projects suppliers that do not meet expectations
- Practice
- Consistently apply an organizationwide methodology for evaluating the sourcing potential of IT suppliers against weighted selection criteria directly linked to key requirements/objectives.
- Outcome
- The selection of suppliers and services to be sourced follows a consistent approach.
- Metric
- % of services being selected following an evaluation scheme# of criteria being considered
- 5Optimized
- Practice
- Continually check objectives and expectations, with input from relevant business ecosystem/partners, against sourcing outcomes, to evaluate their effectiveness.
- Outcome
- There is a transparent picture of the extent to which outcomes have been achieved.
- Metric
- % of sourcing objectives that are met that support business objectives
- Practice
- Continually review the established evaluation scheme for evaluating sourcing potential and adjust criteria as appropriate to respond to emerging understanding, needs and trends.
- Outcome
- The decision on selecting suppliers and services to be sourced is based on the most current information and most important criteria.
- Metric
- % of actions completed arising from reviews of the evaluation scheme