Programme Benefits Definition
Define the benefits that the programme will deliver.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Programme Benefits Definition at each level of maturity.
- 1Initial
- Practice
- Rely on the best endeavours of staff.
- Outcome
- An immediate basic capability is turned on.
- Metric
- Number of experienced staff.
- Practice
- Leverage professional associations and networking to identify working approaches known to be effective.
- Outcome
- The implementation of working approaches that are known to be effective is very fast.
- Metric
- Number of approaches, methods, tools, or processes adapted from outside to get up and running.
- 2Basic
- Practice
- Develop approaches and methods to define the financial benefits of programmes.
- Outcome
- Programme cases are presented in a consistent way, enabling faster and better analysis and evaluations.
- Metric
- Number of programme cases requiring re-work or clarifications.
- Practice
- Provide training on a variety of approaches and methods to define programme financial benefits.
- Outcome
- Financial benefits are described in a consistent way, so improving their communication.
- Metric
- Number of programme cases requiring re-work or clarifications.
- 3Intermediate
- Practice
- Develop and/or adopt methods to define intrinsic benefits from programmes (e.g. good will, increased knowledge, employee motivation and morale, improved security and so forth).
- Outcome
- The intrinsic value of programmes is expressed explicitly and communicated in a manner that makes it easier to rank and rate these contributions.
- Metric
- Number of programmes where intrinsic benefits are documented.
- Practice
- Develop approaches to define capability enhancement benefits (e.g. volume, velocity, variety and complexity) from programmes.
- Outcome
- Capability enhancements are documented in a consistent manner, and can be ranked and rated.
- Metric
- Number of programmes where capability enhancements are factored into programme evaluations.
- 4Advanced
- Practice
- Use advanced tools and automation to simplify benefits definition.
- Outcome
- Benefits definition effort is reduced by leveraging tools and automation (e.g. financial systems, sales forecasts, and so forth).
- Metrics
- Effort to generate a set of programme benefits.
- Accuracy of programme benefits — i.e. actuals to expected.
- Practice
- Use advanced tools and processes to improve the accuracy and reliability of programme benefits definition.
- Outcome
- Better validation of the fundamentals and forecasts upon which benefits are calculated is supported, thus improving benefits definition.
- Metrics
- Effort to generate a set of programme benefits.
- Accuracy of programme benefits — i.e. actuals to expected.
- 5Optimized
- Practice
- Support education to doctoral levels; make research papers available; and provide access to higher education institutions — as sources of innovation for programme benefits definition.
- Outcomes
- Benefits are identified at all levels (e.g. individual, team, and organization), all relevant themes (e.g. operational performance, learning, market share, and so forth).
- The accuracy and reliability of identified benefits is adequate for programme planning purposes.
- Metric
- Number of innovations made to benefits definition approaches in the last year.
- Practice
- Develop a programme of continuous improvement around programme benefits management that leverages best-known industry practice, research findings, and the advice of financial partners.
- Outcome
- Excellent benefits definition processes are available and followed.
- Metric
- Number of innovations made to benefits definition approaches in the last year.