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Programme Benefits Definition

B2

Define the benefits that the programme will deliver.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Programme Benefits Definition at each level of maturity.

1Initial
  • Practice
    Rely on the best endeavours of staff.
    Outcome
    An immediate basic capability is turned on.
    Metric
    Number of experienced staff.
  • Practice
    Leverage professional associations and networking to identify working approaches known to be effective.
    Outcome
    The implementation of working approaches that are known to be effective is very fast.
    Metric
    Number of approaches, methods, tools, or processes adapted from outside to get up and running.
2Basic
  • Practice
    Develop approaches and methods to define the financial benefits of programmes.
    Outcome
    Programme cases are presented in a consistent way, enabling faster and better analysis and evaluations.
    Metric
    Number of programme cases requiring re-work or clarifications.
  • Practice
    Provide training on a variety of approaches and methods to define programme financial benefits.
    Outcome
    Financial benefits are described in a consistent way, so improving their communication.
    Metric
    Number of programme cases requiring re-work or clarifications.
3Intermediate
  • Practice
    Develop and/or adopt methods to define intrinsic benefits from programmes (e.g. good will, increased knowledge, employee motivation and morale, improved security and so forth).
    Outcome
    The intrinsic value of programmes is expressed explicitly and communicated in a manner that makes it easier to rank and rate these contributions.
    Metric
    Number of programmes where intrinsic benefits are documented.
  • Practice
    Develop approaches to define capability enhancement benefits (e.g. volume, velocity, variety and complexity) from programmes.
    Outcome
    Capability enhancements are documented in a consistent manner, and can be ranked and rated.
    Metric
    Number of programmes where capability enhancements are factored into programme evaluations.
4Advanced
  • Practice
    Use advanced tools and automation to simplify benefits definition.
    Outcome
    Benefits definition effort is reduced by leveraging tools and automation (e.g. financial systems, sales forecasts, and so forth).
    Metrics
    • Effort to generate a set of programme benefits.
    • Accuracy of programme benefits — i.e. actuals to expected.
  • Practice
    Use advanced tools and processes to improve the accuracy and reliability of programme benefits definition.
    Outcome
    Better validation of the fundamentals and forecasts upon which benefits are calculated is supported, thus improving benefits definition.
    Metrics
    • Effort to generate a set of programme benefits.
    • Accuracy of programme benefits — i.e. actuals to expected.
5Optimized
  • Practice
    Support education to doctoral levels; make research papers available; and provide access to higher education institutions — as sources of innovation for programme benefits definition.
    Outcomes
    • Benefits are identified at all levels (e.g. individual, team, and organization), all relevant themes (e.g. operational performance, learning, market share, and so forth).
    • The accuracy and reliability of identified benefits is adequate for programme planning purposes.
    Metric
    Number of innovations made to benefits definition approaches in the last year.
  • Practice
    Develop a programme of continuous improvement around programme benefits management that leverages best-known industry practice, research findings, and the advice of financial partners.
    Outcome
    Excellent benefits definition processes are available and followed.
    Metric
    Number of innovations made to benefits definition approaches in the last year.