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Programme Management Supporting Expertise and Tools

C5

Provide an appropriate tool set and access to experts on communications, procurement and contract management, financial planning and control, risk management, programme domain expertise, etc. These experts may be part of the programme team or may come from other parts of the organization, or may be provided by an outside consultancy.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Programme Management Supporting Expertise and Tools at each level of maturity.

1Initial
  • Practice
    Rely on the best endeavours of staff.
    Outcome
    An immediate basic capability is turned on.
    Metric
    Number of experienced staff.
  • Practice
    Leverage professional associations and networking to identify a known working toolset and basic expertise guidance.
    Outcome
    The implementation of working approaches that are known to be effective is very fast.
    Metric
    Number of approaches, methods, tools, or processes adapted from outside to get up and running.
2Basic
  • Practice
    Identify skills deficiencies in supportive areas such as accounting, financial control, legal, regulatory and contract matters, facilities management, environmental engineering, bacteriological controls, chemicals storage, and so on.
    Outcome
    Programme team skills and competence deficiencies are identified early.
    Metric
    Number of skills and competences identified as being deficient within programme allocated resources and staff.
  • Practice
    Identify and seek support from internal resources who have the skills in which the programme is recognized as being deficient.
    Outcome
    Organizational internal resources to fill programme team skills and competence gaps are identified.
    Metric
    Number of deficient skills and competences satisfied by internal resources.
3Intermediate
  • Practice
    Set aside and use contingencies to procure skills and services in areas outside the competence of the programme teams.
    Outcome
    The programme schedule is not affected by shortages in specialized skills or tools within the programme team.
    Metric
    Size of contingency budget and percentage of contingency budget used.
  • Practice
    Request programme accounting codes to help track expenditure and revenues generated by programme deliverables.
    Outcome
    Having the correct metadata makes it easier to monitor, control, and report on programme financial status.
    Metric
    Number of programmes with accounting codes allocated.
4Advanced
  • Practice
    Use advanced accounting tools and techniques that allow multiple codes to be assigned to cash flows — i.e. programme tracking and business profit and loss accounting do not interfere with each other.
    Outcome
    Programme-specific accounting views are available to programme management to help monitor and control cash flows.
    Metric
    Number of programme-specific accounting views available.
  • Practice
    Use contracts to manage risk around outsourced activities and areas where the programme teams lack experience and or competences.
    Outcome
    Contracts for tools and skills gaps corrections are used to help manage programme risk.
    Metric
    Number of positive and negative risks associated with contracts for tools and skills gaps corrections.
5Optimized
  • Practice
    Leverage the business ecosystem for the necessary services and advice on how to procure and or manage such services.
    Outcome
    There is increased likelihood of success from recommended vendors using recommended contracts and business terms.
    Metric
    Number of satisfactory and unsatisfactory contracts.
  • Practice
    Develop a programme of continuous improvement around programme management competence development and tools provisioning management, that leverages best-known industry practice, research findings, and the advice of programme management tools vendors.
    Outcome
    Excellent approaches and methods are used to provide supportive expertise and tools to programmes.
    Metric
    Number of innovations in the area of supportive skills and competence provisioning to programmes.