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Representative POMs are described for Develop/Integrate Solutions at each level of maturity.

2Basic

• Practice

  Agree some standard principles for developing, assembling, and integrating solutions.

  Outcome

  Standard principles for developing, assembling, and integrating solutions can be applied.

  Metric

  # of development/integration principles in use.

• Practice

  Ensure that information can be made available to stakeholders should it be needed.

  Outcome

  Stakeholders may be frustrated by lack of information, but can obtain it on formal request.

  Metric

  % of solutions development information available to stakeholders.

3Intermediate

• Practices

  • Develop/integrate solutions in line with business needs and track them so that a feedback loop can be formed.
  • Where appropriate, assemble solutions using existing solutions and components.

  Outcome

  The organizational approach for developing, assembling, and integrating solutions ensures that solutions are in line with business needs and tracked to ensure ongoing feedback.

  Metric

  % of business requirements with bidirectional traceability through the development/integration process.

• Practices

  • Ensure there is ongoing interaction and feedback with users and stakeholders during solution assemblies, where the solution can be adjusted to better reflect the user needs and solution quality.
  • Communicate information on solution progress frequently to stakeholders.

  Outcome

  Stakeholders receive frequent updates on the progress of solutions throughout the assembly process and can give feedback, which helps the solution to better meet their needs and expectations.

  Metric

  # of improvements to the solution based on stakeholder input.

4Advanced

• Practices

  • Develop/integrate solutions in line with business needs and ensure the process includes full requirements traceability.
  • Establish processes to facilitate reuse, feedback, collaboration, experimentation, and learning, using appropriate tools.
  • Ensure a range of practices can be used, such as refactoring and applying implementation patterns.

  Outcome

  There is an advanced organizational approach to developing, assembling, and integrating solutions to ensure that solutions are developed to optimize quality and efficiency, according to industry best practice.

  Metrics

  • % of requirements with bidirectional traceability through the development/integration process.
  • # of processes, practices, and principles reflecting reuse, feedback, collaboration, experimentation, and learning.
  • Level of automation.

• Practice

  Ensure that information on solution quality and progress is transparently available to relevant stakeholders at all times throughout the development/integration process.

  Outcome

  The progress of solutions is transparently available to all stakeholders throughout the development/integration process, allowing for feedback and ensuring stakeholder needs continue to be met and expectations are managed.

  Metrics

  • # of improvements to the solution based on stakeholder input.
  • % of backlog priorities based on direct user input.

5Optimized

• Practice

  Ensure a variety of innovative approaches can be used to develop/integrate solutions to maximize the organization's ability to respond flexibly to market needs.

  Outcomes

  • The organizational development and integration capability is considered world class.
  • There is a highly developed capability to collaborate with internal and external stakeholders.

  Metric

  # of new implementation methods reviewed and benchmarked against industry standards.

• Practice

  Ensure proactive and transparent sharing of quality and progress to internal stakeholders, as well as with customers, strategic alliances, key partners, and the wider ecosystem at all times throughout the development/integration process.

  Outcome

  The solutions that emerge meet stakeholder needs and expectations, and include innovations resulting from the proactive and transparent process.

  Metrics

  • # of improvements to the solution based on stakeholder input.
  • % of backlog priorities based on direct user input.