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Service Strategy

Capability Building Blocks

A1Provisioning Governance
Establish, document, and make available governance criteria and the processes required for the provision of IT services (e.g. processes to manage the life cycle and improve the quality of IT services and their provision).
A2Relationship Management
Manage relationships with stakeholders to analyse and support optimization of IT services so that they meet current and future business needs, and to agree on more effective and efficient service solutions.