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Change Management

B1

Ensure that changes to the IT infrastructure are carried out using a planned and authorized approach.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Change Management at each level of maturity.

2Basic
  • Practice
    Define, agree, and implement a change management approach for key IT infrastructure projects.
    Outcomes
    • Projects that use change management show a reduction in cost, are more predictable, and cause less disruption to the business.
    • Expertise and confidence builds within the organization.
    Metric
    # of projects using change management.
3Intermediate
  • Practices
    • Select and use a common methodology in most parts of the organization.
    • Purchase the tools and provide the training necessary to roll out the common methodology.
    Outcome
    Standardized processes and methods are used for any changes to the IT infrastructure.
    Metric
    # of change management standards, processes, and methods implemented.
4Advanced
  • Practice
    Put the required processes and structures in place throughout the organization to ensure that IT infrastructure changes are consistently communicated, aligned, planned, and delivered.
    Outcomes
    • There are virtually no disruptions due to IT infrastructure changes.
    • IT infrastructure changes are fully coordinated and aligned with all other change management processes.
    Metric
    # of IT infrastructure changes that need to be rolled back.
5Optimized
  • Practice
    Continuously research and evaluate the change management process against industry best practices, and use this research to implement any improvements that are required.
    Outcome
    Advancements in external best practices are proactively carried into the organization.
    Metric
    # of improvements implemented that were identified via research.