Change Management
Ensure that changes to the IT infrastructure are carried out using a planned and authorized approach.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Change Management at each level of maturity.
- 2Basic
- Practice
- Define, agree, and implement a change management approach for key IT infrastructure projects.
- Outcomes
- Projects that use change management show a reduction in cost, are more predictable, and cause less disruption to the business.
- Expertise and confidence builds within the organization.
- Metric
- # of projects using change management.
- 3Intermediate
- Practices
- Select and use a common methodology in most parts of the organization.
- Purchase the tools and provide the training necessary to roll out the common methodology.
- Outcome
- Standardized processes and methods are used for any changes to the IT infrastructure.
- Metric
- # of change management standards, processes, and methods implemented.
- 4Advanced
- Practice
- Put the required processes and structures in place throughout the organization to ensure that IT infrastructure changes are consistently communicated, aligned, planned, and delivered.
- Outcomes
- There are virtually no disruptions due to IT infrastructure changes.
- IT infrastructure changes are fully coordinated and aligned with all other change management processes.
- Metric
- # of IT infrastructure changes that need to be rolled back.
- 5Optimized
- Practice
- Continuously research and evaluate the change management process against industry best practices, and use this research to implement any improvements that are required.
- Outcome
- Advancements in external best practices are proactively carried into the organization.
- Metric
- # of improvements implemented that were identified via research.