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Automation and Orchestration

B11

Apply automation and orchestration across the IT infrastructure to free up resources, promote consistency, and to deliver more efficient and cost-effective solutions. This includes the network and end-point devices.

Improvement Planning

Practices-Outcomes-Metrics (POM)

Representative POMs are described for Automation and Orchestration at each level of maturity.

2Basic
  • Practice
    Combine job scheduling and workload automation.
    Outcome
    This allows a shift or reprioritization of workloads based on demand and the available IT processing capacity.
    Metric
    % of tasks that use job scheduling/workload automation.
3Intermediate
  • Practice
    Use run book automation and IT process automation to define, build, orchestrate, manage, and report on workflows to support application, system, and network automation tasks.
    Outcome
    There is increased efficiency and throughput of all application, system, and network tasks.
    Metric
    % improvement in throughput due to automation.
4Advanced
  • Practice
    Use orchestration to manage the interconnections and interactions between internal and external applications, systems, and networks, including cloud.
    Outcome
    This is a continuous increase in the efficiency and throughput of all internal and external application, system, and network tasks.
    Metric
    % of applications and systems that are fully integrated.
5Optimized
  • Practice
    Use research and experimentation to assess and implement the best practices for automation and orchestration to continuously optimize the throughput of the IT infrastructure.
    Outcome
    The IT infrastructure is continuously improved and primed to take advantage of new and more efficient ways to optimize and make best use of the IT infrastructure — for example, to support agile environments, continuous integration/delivery, and application release automation.
    Metrics
    • % automation of the IT infrastructure.
    • % orchestration of the IT infrastructure.