Application Management
Manage the introduction, operation, maintenance, and upgrading of applications throughout their life cycle.
Improvement Planning
Practices-Outcomes-Metrics (POM)
Representative POMs are described for Application Management at each level of maturity.
- 2Basic
- Practice
- Put in place a management system for the introduction, operation, maintenance, and upgrading of key applications throughout their life cycle.
- Outcome
- A basic application management approach is emerging for key applications, with repeatable results.
- Metric
- % of applications that are managed through their life cycle.
- 3Intermediate
- Practice
- Expand the application management system to cover all major applications for an agreed standard set of issues.
- Outcome
- A standardized application management approach is used to address such issues as access controls, deployment and licence management, and intruder and misuse detection.
- Metric
- % of applications using the standard life cycle management process.
- 4Advanced
- Practices
- Adopt, document, and maintain the appropriate application life cycle management best practices, for all applications.
- Ensure tool sets are fully integrated and consistent across the development, test, and production environments.
- Outcomes
- Advanced management techniques provide availability and continuity of authorized access for IT applications.
- Comprehensive controls are in place to ensure access and user compliance.
- Memory, CPU, and IO licence usage profiles exist for all applications.
- Metrics
- # of unauthorized accesses to applications.
- # of application non-compliance issues.
- 5Optimized
- Practice
- Continuously review and improve the application management approach, via research and experimentation, to reflect evolving business objectives, risks, and technical requirements.
- Outcome
- The application life cycle management process, tools, and practices are optimized, highly innovative, and can demonstrate a leadership position.
- Metric
- # of application management innovations in the last year.